[Resolved]  Akbar Travels — providing wrong information and cheating passengers

Address:	625007
Website:	www.akbartravels.com

I had booked a flight ticket from chennai to abu dhabi for travel on 26/8/2017 with ticket number[protected]. As per etihad airways the jet airways passengers are entitled for free coach service from abu dhabi to dubai. Akbar travels staff chetan initially said there is no coach service between abu dhabi and dubai and then he said coach service is there and no additions can be done. Later after a long conversation he said that the coach service can be done but with a different itinerary. This person has no proper knowledge about the services provided by jet airways. This person does not know to handle a customer. He kept on providing wrong information. After some time another person named sarfraz joined the conversation and he also started saying that itinerary change has to be done as coach service cannot be provided with the existing pnr. When checked online the ticket which i had booked provided coach service from abu dhabi to dubai. When informed them about this he said that coach service can be added in existing ticket upon charge being paid and the charge they said was rs.6000/- which was really funny.

Akbar travels had poor customer support, staffs not aware of the various services provided by airlines. They keep on irritating the services by providing wrong information.