Akbar Travels — Refund delayed even after airline processed no response from support

Address: DUBAI

I booked a flight from Al Ain to Kozhikode through Akbar Travels (Booking Ref: AK[protected], PNR: C2FDUV) for 13 March 2026.

The flight was cancelled by the airline (Air India Express), and I received official confirmation that the refund was processed on 30 March 2026.

Despite this, Akbar Travels has not refunded my amount of AED 820. I have sent several emails and attempted to contact customer support multiple times. Calls are kept waiting for long periods (over 30 minutes) and then disconnected without resolution.

There is no transparency, no proper response, and no accountability. This is extremely frustrating and unprofessional.

I strongly advise others to be cautious. I have now escalated this through bank chargeback and consumer complaint channels.

I request Akbar Travels to resolve this immediately.