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Akbar Travels Complaints & Reviews

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Updated: Apr 30, 2026
Complaints 301
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Akbar Travels reviews & complaints page 2

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A
Adarsh18
from Deoghar, Jharkhand
Jan 9, 2023
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I booked my ticket on 8 january, for a flight from mubai to ranchi on 18 january. I paid as well. Did not recieve the ticket or any confirmation but the amount was deducted from my account and nothing is shown.
Akbar Travels customer support has been notified about the posted complaint.
AT[protected]

As per telephonic conversation with the traveler, the e-ticket copy for your booking reference number AT[protected] has been emailed on registered id.

Regards,
Team AT
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    A
    Ankish22
    from Ranchi, Jharkhand
    Jan 6, 2023
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    Hello I booked a flight ticket from Ranchi to Mumbai. I have they sent from ticket with wrong pnr number when I contacted go first flight they said that the ticket pnr is not updated with my name
    Akbar Travels customer support has been notified about the posted complaint.
    We request that you mention Akbar Travels booking reference number (AT No.) or CRS PNR so that we can check from our end.

    Regards,
    Team AT
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      5
      5achin
      from Chandigarh, Haryana
      Dec 25, 2022
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      Address: 5010 B, Sector 38 West, Chandigarh
      Website: Akbartravels.com

      Hi i was trying to book my tickets via Akbartravels.com, but the tickets didn’t get booked. I am looking for a refund now. I am attaching the screenshot of transaction.
      Akbar Travels customer support has been notified about the posted complaint.
      Your Akbartravels Reference no is: AT[protected].

      With reference to your above booking, this is to inform you that we have initiated refund process for the same from our end. The same will reflect in your account statement depending upon your bank policy.

      We’ve noticed that it takes about 3 to 5 working days for most refunds to hit their respective accounts.

      Regards,
      Team AT
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        P
        pkakrania
        from Kolkata, West Bengal
        Oct 20, 2022
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        UAE 30 days tourist Visa application

        Address: 1 Ballygunge Park Road, Kolkata - 700019

        I had my ticket to travel to Dubai for[protected]. I applied for the UAE visa on[protected] via Akbar Travels business whatsapp number. They advertise on their website that the visa processing time is upto 5 days.
        Before paying for the visa application, I confirmed with the Akbar Travel representative whether I will get the visa before[protected]. Only once they confirmed that I will get the visa before[protected] that I paid for the...
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        S
        Shahil Mansouri
        from Jabalpur, Madhya Pradesh
        Sep 22, 2022
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        I had talked to them about giving job seeker visa but I came to know in airport that my visa is visit visa then why did I increase the money where the price of visit visa is 18999/- then why 22999/- extra money by calling me job seeker visa taken
        Akbar Travels customer support has been notified about the posted complaint.
        Sep 22, 2022
        Updated by Shahil Mansouri
        please refund my extra money.
        Verified Support
        Sep 22, 2022
        Akbar Travels Customer Care's response
        Please note the complaint has been forwarded to concern department and team will get in touch with the passenger as soon as possible.

        Regards,
        Team AT
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          A
          Abdul Rahman Abdul Rahim
          Sep 20, 2022
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          Address: https://www.akbartravels.com/in/flight

          Akbar travels missold air ticket without car go allowance
          For my mother who was flying between london to mumbai on 15/09/2022 on british airlines.
          She is an old woman of 84 and she brought one bag of 18 kg and she faced the following problems.
          She was asked to pay 85 pounds.
          So i am requesting to take action for
          Problems faced by disabled passengers or passengers with reduced mobility
          Issues o[censored]nfair trading
          Pricing
          Misrepresentation
          Akbar Travels customer support has been notified about the posted complaint.
          Verified Support
          Sep 20, 2022
          Akbar Travels Customer Care's response
          AT[protected]

          Passenger had booked ticket from our website and the ticket was of no check-in baggage. Customer has sent us the ticket copy on email on the ticket itself Free: Check-In : 0 Kg | Cabin : 7 Kg is clearly showing.

          Same has been conveyed to passenger on email.

          Regards,
          Team AT
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            D
            dasri
            from Bengaluru, Karnataka
            Sep 12, 2022
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            Scam and asked for bribe

            I had applied for malaysian visa and paid them for it.
            I even received mail from them regarding payment confirmation. We tried contacting them for visa updates thorugh calls and emails but they didnt answer.
            As our traveling date was near they finally answered and said they will try to get my visa approved but we will have to pay extra 5000 rupees to get it done back gate.
            As soon as we did the payment (as our bookings...
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            B
            BasheerSyed
            Sep 11, 2022
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            Hi I would like to inform akbar travels charges 1000-/ extra more than what it shows on their website.
            They keep stating that the website has not been updated, but in reality I had similar experience with them in 2021 as well.
            Such a shameless company, I’ve never seen someone so desperate for money. Mr nazar need to look in this matter or is he also a part of this scam ?
            Please feel free to contact me @ Syed.[protected]@gmail.com
            Akbar Travels customer support has been notified about the posted complaint.
            Verified Support
            Sep 13, 2022
            Akbar Travels Customer Care's response
            Please note the complaint has been escalated to the visa team. Concern team will get in touch with the customer at the earliest.

            Regards,
            Team AT
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              Y
              YadhuK
              from Kottayam, Kerala
              Sep 4, 2022
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              Address: Akbar Travels,Kodungallur

              Akbar Travels is one of the worst travel agents with my recent experience.I booked for my US visa in Aug 2021 and they took full amount and after an year now after several emails they have booked for April 2024.Dump staff.Now I want to login and try for rescheduling to earlier dates and they are not providing the login credentials.
              Akbar Travels customer support has been notified about the posted complaint.
              Verified Support
              Sep 05, 2022
              Akbar Travels Customer Care's response
              Please note the complaint has been forwarded to the concern department and the team will get in touch with the customer at the earliest.

              Regards,
              Team AT
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                V
                vidhyadharJain
                from Ashoknagar, Madhya Pradesh
                Aug 31, 2022
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                Singapore Visa processing

                Address: Mumbai

                I had already sent documents to their office and before sending those documents, I asked them to verify online. They told me all documents are perfect. I called them multiple times and they will respond saying that concerned person is busy and he/she will call back to you in 15-20 min. Finally I connected with them and they told, marriage certificate is required for my wife. I told them this was not told me before. Then they suggested to...
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                G
                goonakocha
                Aug 29, 2022
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                Visa processing fraud

                Address: Kerala

                Akar Travels is a 100% Fake company. You pay your money in advance, the possibilities of getting visa on time is 5% or lesser. They don't respond or give a proper answer. They will bang phone on your face. Please use other travel agencies if you really would like to to get visa on time. Akbar Travels is a non reliable money minded people without any proper management system. You cannot complain to anyone. Money gone is gone...
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                R
                Ruby Changoiwal
                from Mumbai, Maharashtra
                Aug 29, 2022
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                Address: Mumbai

                We had booked ticket via Shooes on Loose Pvt Ltd in Feb2020 for Bali trip in Thaiairways. Shoes on loose facilted this via Akbar Travel .
                Due to Covid we requested to Cancel and refund the amount.
                In meanwhile agency Shoes on loose Pvt Ltd went into IBC and asked us to follow up and get money directly from Airlines .
                Airlines refund the money in July'22 after constant follow-up .This amount was trf by Thaiairways to Akbar Travel .
                On follow up with Akbar since today they are asking to take NOC from Legal represenative of Shoes on lose to get refund. We approached him and he said he cannot give such NOC as matter is filed and not part of this transaction
                Here please note we have got refund from Airline and it is not money of any agency to keep and not refund .Please instruct Akbar travel to refund our money via AO[protected] [protected],[protected] [protected],[protected] [protected],[protected] [protected],[protected] Booking Reference AO Ref. : AO[protected] Airline Ref. : TG / S229DP | TG / S229DP CRS Ref. : TG / TPIRLX | TG / TPIRLX

                From: MANALI [mailto:manali.[protected]@thaiairways.co.in]
                Sent: 22 July 2022 12:44
                To: ruby changoiwal ; [protected]@shoesonloose.com
                Cc: Jeroo.[protected]@thaiairways.co.in
                Subject: RE: RE: Payment Reminder of Bali Trip of Ajay******Urgent ***Critical***REFUND UPDATE REQUIRED tickets[protected],[protected],[protected],[protected]

                ** External Email. This message came from the outside. Do not click links or open attachments unless you know the content is safe. **
                Dear Sir/Madam,

                Please note the ticket money had come to THAI airways from an agent, hence we have refunded it to the agent.
                Currently we have no contact numbers, we are accessible only over emails. Kindly contact your agent for your refund.

                Since we have processed refund already, the case is closed our end.

                Best regards,
                Manali

                From: ruby changoiwal
                Sent: 16 August 2022 10:11
                To: [protected]@akbartravels.in
                Cc: vijay.[protected]@akbartravelsonline.com; [protected]@akbartravelsonline.com
                Subject: RE: FW: AO number[protected] Refund ***Critical**tickets[protected],[protected],[protected],[protected]

                Dear Akbar Travel Senior Management

                • As you know that refund is received by your agency from Thaiaiways after several follow up over 2and half year –email shared
                • Our ticket were booked by Shoes on loose Pvt ltd
                • And liquidator appointed has confirmed in below email that they are not supposed to give NOC
                • Now amount is with agency and supposed to trf to our A/c as written by Shoes on loose Pvt ltd -email shared
                • Please note that we got our Refund from Malindo Airlines directly in our A/c on 31/12/21 booked in same plan to Bali –attached email

                Now do let us know what we need do to get our money approx. Rs 85k .Being professional agency we look forward for immediate solution and revert


                Regards
                Ruby
                Akbar Travels customer support has been notified about the posted complaint.
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                  J
                  jaisonrayan210
                  Aug 25, 2022
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                  Resolved

                  Taking money after no response

                  Address: Mumbai

                  Taking money for b2b agent portal activation. After the payment there is no response from the sales. Not taking calls and msgs....
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                  J
                  Jatin9811
                  from Batala, Punjab
                  Aug 5, 2022
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                  Resolved

                  My agent id 61004 company not response take money but no services available through akbar company

                  Address: MUMBAI

                  My agent id 61004 actually before some day i had applied for become agent in akbar irctc but after payments company staff not response well my all tickets booking pending i had decorated my shop as a agents ticket booking office but no correct setup in my pc mac id error shown its a big company but i think staff will failed all company. Business. Please cancel my licence and give money back i[censored]r company dont care about agents n customers....
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                  R
                  radhakrishnan valliappan
                  Jul 19, 2022
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                  Refund on paid airport baggage fee 16380 INR

                  Website: www.akbartravels.com

                  I booked economy two way ticket MIlan, Italy to chennai, India - PNR QCBQHU including 30 kg free baggage allowance. During return journey from chennai to milan on 22 June, Oman airline asked me to pay 16380 INR as ticket booked by Akbar travels was in super saver which was in much lower cost. But travel agent charged me 708 Euros by confirming that ticket is booked with 30 kg free baggage allowance. Please refer attached screenshot. Oman...
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                  R
                  Rindurk
                  from Pune, Maharashtra
                  Jul 13, 2022
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                  Hi Team,

                  We would like to complaint against Akbar Travels.com Mumbai Office.

                  We had applied for Singapore and Malaysia Visa for personal travel through AkbarTravels.com.

                  My daughter's (Ananya Indurkhya Age - 4 years) visa is rejected due to lack of diligence in submitting the NOC document on time.
                  All along it was us who were following diligently with Akbar Travel representatives to get the status instead of them reaching out to us. After receiving the Malaysia visa for me and my wife on 8th July, we only had enquired about my daughter's visa. We were never told and mentioned on the email that we need to provide it within 5 days. We still provided it well before time.

                  On further scrutiny, we got to know that NOC was supposed to be done within 5 days from the date of email from Malaysia Embassy. However, due to laxity from Akbar Travels representatives it was submitted on 13th July.

                  Due to procrastination from Akbar Travels, I have lost Rs.4000 and has given me grave stress.

                  As it is a mistake from Akbar Travels team, request you to please ask them to refund Rs.4000 for Malaysia visa fee they charged.

                  If not re-applied on time, i will loose my bookings.

                  Thanks in anticipation.

                  Regards,
                  Rahul Indurkhya
                  No: [protected]
                  Akbar Travels customer support has been notified about the posted complaint.
                  Please note the complaint has been forward the the concern department and team will get in touch with the customer on priority.

                  Regards,
                  Team AT
                  Please note the complaint has been forward the the concern department and team will get in touch with the customer on priority.

                  Regards,
                  Team AT
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                    A
                    Ammacha
                    from Mumbai, Maharashtra
                    Jul 9, 2022
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                    Website: www.akbartravels.com

                    This is regarding the non issuance of flight ticket refund done on date : 19th March 2022. The company claims to have settled the refund amount of rupees 4335 on Date: 2nd April. On confirmation with the bank officials it is confirmed that no refund amount has been credited to the account. The customer care officials have denied to share the utr number of the transaction and even refused to speak with the bank officials regarding the confusion after themseleves suggesting us to visit the bank. They claimed to us that the refund has been processed and shared the following transaction details which are attached herewith. Kindly do the needful and oblige.
                    Akbar Travels customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 11, 2022
                    Akbar Travels Customer Care's response
                    AT[protected]

                    Please note refund has been already processed from our end and amount has already been debited from our account.

                    We have replied on customer's mails id stating the procedure to follow up with their issuing bank if amount is not credited in account.

                    Regards,
                    Team AT
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                      A
                      Aaja Asif
                      Jul 6, 2022
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                      Address: Changanacherry

                      We a family of 3 people 1 adult and 2 kids under 8 yrs have booked a quarantine package worth 1 26 laks on March 5 2022
                      To saudi Arabia. As we all k on saudi lifted the quarantine issue on March 5 night.
                      Wedding stayedat the hotel booked and used the package as per mentioned. We contacted the concerned parson in that day itself.but he said to wait for a month.he will issue refund.
                      Since its been 4 months we didn't got any response. We have compliant against akbar travels, Changanacherry
                      Akbar Travels customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 06, 2022
                      Akbar Travels Customer Care's response
                      Please note we have shared the above complaint with concern department. Team will get in touch with the customer at the earliest.

                      Regards,
                      Team AT
                      Verified Support
                      Jul 25, 2022
                      Akbar Travels Customer Care's response
                      Dear Mr. Aasif Aaja,

                      Your query dated 06/07/2022 regarding refund

                      With reference to your query dated 06/07/2022 regarding refund of amounts paid by you for quarantine package, we would like to inform you that no refunds can be given for the Quarantine package booked by you, the reason being you have booked Quarantine package for 05th of March 2022 and you arrived in Dammam on 05th of March 2022. Then you moved to Khalifa Tower Hotel Al Jubail for your quarantine stay.

                      Next day 06th of March 2022 Saudi Arabia has reopened after Covid restriction in which passengers were exempted from Quarantine stay with effect from the 06th of March 2022. This rule was not applicable to you as you had arrived on of 5th of March 2022. Hence you were supposed to continue with your quarantine stay as originally booked by you. However you left the hotel without informing the staff or the company.

                      The reopening after covid restriction on 06th of March 2022 was purely a decision of the Saudi Government and we have no role to play in the reopening. Hence the amounts paid by you cannot be refunded.

                      With regards

                      For Akbar Online
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                        C
                        ckdipak
                        Jun 28, 2022
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                        I went to Akbar Travels at the Arrival (T2) of Mumbai Airport for hiring Innova upto Mumbai Central on June 18, 2022. I was charged Rs.2000 and bill number 181225 was provided by the travel agency. Thereafter, I was told to go to P4 of Mumbai Airport to board the Taxi. Upon reaching P4, I was told by Akbar Travels that there is no Innova and only Ertiga will be provided instead.
                        I was forced to take Ertiga as there was no way to go back again to Akbar Travels located at the arrival lounge of the airport.
                        This is cheating and Akbar Travels should refund the excess money charged to me.
                        Akbar Travels customer support has been notified about the posted complaint.
                        Please note we have forwarded the complaint to concern department and team will get in touch with the passenger at the earliest.

                        Regards,
                        Team AT
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                          J
                          Jay Chandok
                          Jun 10, 2022
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                          US Visa assistance

                          (Every single detail mentioned here is basis my email communication with Akbar Travels)
                          Was told on 25 Oct 21 that I could apply for US Visa through them and they took all details including Passport pics, travel history page pics and by 26th Oct asked me to pay Rs. 14500 x 3 = 43500 including Visa fees and there fees. Same was paid on 26 Oct 2021.
                          The time commitment smartly was given 5 days from the date of interview, just...
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