Akbar Travels — refund money for failed booking :[protected]

Niharika Chhabra Malhotra

from Delhi, Delhi

Address:

New Delhi, Delhi

I tried booking through flight from Pune to Delhi from Akbar travels, but I received failed booking SMS along with no confirmation email for booking.
Also the next SMS received had no PNR number.
This made me believe that the booking has failed as per no confirmation Email and Failed Booking SMS sent to me. So I made my flight bookings with makemytrip.

After discussing the matter with heated discussion with Akbar Travels customer representative, they agreed to refund the amount, but there is no communication till now for refund.
When I call them again, they say that the booking is confirmed and I have not received any confirmation email for the booking yet but an SMS with no PNR number. I do not want this booking now which is booked as per your records with no intimation/confirmation to me as I have already done another booking and please refund my booking amount asap.

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Akbar Travels customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

Akbar Travels Customer Care's response Dear Sir/Madam,

Greetings from Akbartravels.com !!!

AT[protected]

Passenger had tried to book Mumbai-Delhi flight and not Pune-Delhi on 11 Dec'19.

Ticket was confirm and mail was also sent on passenger registered mail id but due to mail delivery failure on passenger side and as a goodwill gesture booking amount was reverted back from our end.

Same thing was conveyed to passenger through mail as well as on call that we are reverting the entire amount as the passenger does not want the booking. The same will reflect in his account statement depending upon your bank policy. We’ve noticed that it takes about 3 to 7 working days for most refunds to hit their respective accounts excluding Sat/Sun & Bank Holidays.

Regards,
Customer Support Team
Akbartravels.com