Akbar Travels — refunding my ticket charges fully as the flights were stopped due to novel corona virus

aziz.trivandrum

Address:

[email protected] ; Kunal Iprul ; B2C Operations ; akbartravels.com ; Desk phone +91-22-40666444 ; Board Line +91 22 2311 3636, B2C Operation Department

Dear sir,

I have taken a ticket through the online booking site of akbar travels with ref no: at[protected].

My departure was to be on 26th march 2020, unfortunately the lockdown due to novel corona virus started from 22nd march 2020 onwards, so we were not able to make our trip as the flights where stopped from going. The ticket i took was of air india, and an official letter was also issued by them on 13 march 2020, stating on the cancellation of flights by them.

Now the akbar travels is offering me an unlawful offer on accepting -

A free date change till september 2020 (At this present situation we cannot think about a travel)

Or

A refund after deducting cancellation charge of rs. 6200/- per passenger (My ticket is for 3 adults and 1 infant), which is unlawful.

And now they are saying to contact the airline company, as its an online ticket taken through the agents website, they will only ask to have a talk with your concerned which is clearly mentioned on there website faq.

My question is, flights itself where stopped by the government, then why is an agent taking a cancellation charge?

I kindly request your goodselves to please help me to refund back the ticket charges lawfully. And the situation is, a complete lockdown nation wide, there is no mistake on my part.

Awaiting a favorable reply.

Thanks and regards,
Aziz
[protected]

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Akbar Travels customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2020

Akbar Travels Customer Care's response Dear Sir/Madam,

Greetings from Akbartravels.com!!!

AT[protected]

Passenger has booked ticket in Air India. As per airline policy if flight is cancelled due to COVID-19 then in such case passenger can either take refund by bearing cancellation charge as per his ticket fare rule or can make date change in which fare difference and tax difference will be applicable, only date change penalty will be waived off.

The policy which we have received from airline, same has been sent to the passenger.

Regards,
Team Akbar Travels.
Customer Support

Apr 10, 2020

Updated by aziz.trivandrum Recvd ur reply mail from Akbar Travels.

As per there mail, in actual they have not send any policy from Air India, the only thing they hav send is a link, in which the tab of Air India dont give any word on deducting the cancellation charges, the only thing they are pointing is on a Free date change.

Regarding free date change, we are not in a situation to travel, the present situation has brought a big economic crisis in the family. We dont know how long will it take to be back to normal. So we are not planning for any travel on the coming days.

Kindly ask Akbar Travels to send a policy copy by Air India stating the deduction of Cancellation charges from the passenger at this present situation of Novel Corona virus outbreak.

Regards,
Aziz
[protected]