Akbar Travels — VISA Refund

Hi All,

So here's the deal:I inquired about medical + travel + Visa for UAE on 22nd Nov, while sharing all documents(tickets, Pancard, photo etc) with my sister's travel dates (3rd Dec 20 to 3rd Jan 21) with Ankita Mhatre where she shared plans On 25th Nov I made payment asking her when can I expect Visa given that she has the tickets and all other documents, to which she says the visa is processed.On 26th I inquired again and she says I'll get the visa before 6th Dec since the embassy is on leave. Now here's the deal - UAE embassy holidays (27th onwards) is nowhere in the news for me to have known so it's the travel consultant's duty to advice me on either going with express visa or not applying for it and refunding my money since she knows my travel date is 3rd December and also knows that the normal visa won't arrive in a day. Or atleast, this is what I believe the job description of a travel consultant is. She however processes it in the system because of which I'm unable to apply it from another agency (Arabiers) who confirmed to me that 29th and 30th are working days for the embassy and if I pay them the fee on 26th they will deliver it by 1st December. From the duration of 12 noon (GST) to 7pm she doesn't reply to any texts or emails and I have to reach her via the customer service numbers to which she again doesn't give me any definite answer. In the pandemic with so much uncertainty all industries are working super hard to make sure everything is running smoothly - but it looks like Akbar travels doesn't respect their job nor value anybody's time and has caused me huge financial loss.Now here's the extent of my loss/ options I have:My flight ticket which costs Inr 40, 000 which is non-refundable. My sister also booked a hotel for quarantine from 3rd Jan for 14 days which is already paid for (INR 35, 000).Now since she has a US Visa, she can enter the UAE and pay 100 AED for 14 days and then extend it for another 14 days paying 270AED. But her travel dates are 30 days so she will have to pay a fine of 200AED for day 1 and 100AED for day 2. Hence the total Visa cost here comes upto 670AED (100+270+200+100). And also I'll have to pay another 120AED for insurance - that's 770AED. The least I'm asking is the Visa+medical refund (attached receipt)