Akosha.com — car insurance policy cancellation

Address:	Chennai, Tamil Nadu, 201308
Website:	www.royalsundaram.in

I tried to buy the car insurance policy on 7/12/2017 time: near about 12 pm using net banking from royal sundaram car insuramce.
The transaction got cancelled and i was told to wait for 24 hours by customer care of royal sundaram to get my money back in my account.
I waited for the mentioned time and bought the policy from national insurance.
Now on 7/13/2017 5:311pm i got a mail from royal sundaram ([protected]@royalsundaram.in) stating that policy has been purchased with attached policy document.
Policy no. : vpn[protected]
As i have bought the another policy after waiting for the time mentioned (Which ends 12 pm 7/13/2017) by them from national insurance, then ofcourse the policy by royal sundaram is obsolete for me.
Now i wrote email to them (Customer. [protected]@royalsundaram.in) for cancellation of the policy on july 13th 2017, i got a reply (On jul 14, 2017) that they would take 7 days.
On july 30th, 2017 (After multiple followups via email) i got reply from them that they want original policy document. I have received only soft copy which i provided them via mail and no hard copy which i told them via mail.
After multiple followups again i got a reply today 8/17/2017 that they would get back to me after 7 days.
Now that one month have already passed i am not sure that i should expect my money or not.