Akosha.com — defective mobile phone given by flipkart

Address:	Kolkata, West Bengal, 700084
Website:	www.flipkart.com

I placed an order for intex-indie-5-black-16-gb on 4th dec '18.
On 6th dec '18 the product i receive was a defective phone with shaky screen and hard touch screen. I immediately inform the matter with flipkart. The replied tat they will send the technician. The first person visit was not a technician, he just came to do a survey and write down the problem of the phone. And he dint event touch the phone. His name was sumit das.. But next day when i called flipkart, i got to know tat a report has been submitted saying tat the problem of the phone has been resolved and everything is fine. So i explained then everything. Again they were ready to send a second technician. But the technician never visited yet.. I called flipkart and asked them to replace it with a new one as it was defective product from the day 1. But they r refusing to replace the phone. Saying that the seller dont want to replace the phone..
Plz help

Regards,
Swagatam ghosh
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