Akosha.com — duplicate product

Address:

Surat, Gujarat, 394221

I have order a watch from snapdeal, which turns out to be duplicate when i recieved a product, colour was also different from what i saw in photo, and there was no box of watch, although they have shown the box in product and height is they even dont send the bill of the product, i want to file a case against snapdeal, please help
My mo no is [protected]