Akosha.com — flipkart cheated by sending old used phone instead of ordered redmi note 6 pro phone

Website:

www.flipkart.com

Sub:flipkart cheated by sending old used phone instead of ordered redmi note 6pro phone

Vide order id:od[protected] i have placed order for redmi note 6 pro (Rose gold, 64gb) by making full payment of rs.15999/- using credit card on 25.12.18. I have received damaged, non functioning, old phone on 27.12.18 which is even not charging and booting. Till date we are regularly following up with executives. Today our request is rejected without satisfactory ground, without spot verification by flipkart authorised person regarding see the phone status, without taking matter seriously from seller even order was flipkart assured.
No any authorised person from resolution team contact us & record over feedback before cancel our request. Refund full amount i. E. Rs 15999/- or make replacement.