Alagappa University — duplicate marksheet request - no response

Hello, i had couriered required documents to alagappa university on 8th october 2018 to get a couple of duplicate semester marksheets. Once received by the university, i had spoken to a person at number[protected] and he confirmed receipt of the documents. He also asked me to call after 10 days to get the dispatch details. Since the 10th day fell on a public holiday, i had called them on 22nd and have been calling them since then with no response at all. I've tried dialing multiple phone numbers available on the university website but none were responded to. There was finally one response by a lady on[protected] who apparently was from another department but still took ownership to find out from the transcripts department. She spoke to someone and told me that the duplicate copies were not sent due to the signatory authority being on leave. Since then, i haven't had any luck reaching any number to know the status of my request. There were times where people pick up the phone and then disconnect. I need to know the status of my request as i have my foreign education dependent on this. Hope this matter will be dealt with some level o[censored]rgency. Thanks.

Candidate name: preetha c
Enrollment number:[protected]
Request: 3rd and 4th semester marksheets
Course: mba - personnel (Distance ed.)
Completion year: 2008

Thanks and regards,
Preetha c