Alagappa University — Marksheet misplacement

My name is mukarram zaidi, I got my admission in ICE college of Hospitality management affiliated by Alagappa University in 2016, I've appeared for every examination and have got every result on time, but in my final year 2019, I was marked absent in one paper although I appeared for it, and was failed in that year, and since then I've not been able to apply for re exam, please kindly provide me with my result or there will be consequences

Yours Sincerely,
Mukarram Zaidi