Absolutely the worst customer service ever. You can call at 8 am local time when they first open or later in the day, it does not matter. Plan on being on hold for a very, very long time. When you finally get thru there will probably be a language barrier. I have had a phone of theirs a pixi 4 for less than 6 months and the phone does its own thing including "butt dialing", open arbitrary apps even when the phone is sitting on a desk, placed in side pocket or even while in a purse. The phone does not hold a charge for more than a couple of hours. I called on 7/3/17 and a replacement was to be sent out to me.in addition, the person i spoke with had me go into the phone and we tried installing, unistalling, resetting and various other things to try and fix the many problems. A replacement battery was supposed to be sent out 7/3/17 and it is now 7/26/17, no battery. I called agian today and after being on hold for almost 20 minutes, i spoke with a gentleman who advised battery was sent, but i never got it. He advised mails is sent thru united states post office with no tracking number. He is reordering a battery that i again need to wait for about 10 business days.in the mean time i am using an old flip phone. Anyway, i was previously told that if the battery does not fix the problem, i would need to send the phone in and would either be fixed or a replacement would be sent. All i know is that i paid for a new phone a expected it to work for more than 6 months or even less. I guess the few dollars i saved with the cost of the phone has cost me more in aggravation than the money was worth. I guess i need to get yet another phone and hopefully, i have learned from my mistake. Very disappointed with anything and everything from this company.
Alcatel Lucent customer support has been notified about the posted complaint.
