All India Institute Of Medical Science [AIIMS] — complaint regarding payment error in aiims final registration.

Address:

New Delhi, Delhi

Sir/madam,
This is with reference to a student who is appearing at aiims mbbs exam 2019.
Student name: vaibhav vats dwivedy
Date of birth: 21 nov 2001
Basic registration id: u[protected]
Basic registration date: 23/12/2018
Ruc: 8252694
Mobile no: [protected]

I have made the payment of ₹1500 on 24/02/19 at 10:55 pm through sbi payment option via visa debit card and the amount has been deducted from my bank account. Yet the aiims site is showing that the payment is due. When i am trying to make the payment again, a message is displayed as below:
"a payment has already been intiated for the same reference number. Your request cannot be processed."

I would humbly request you to kindly look into the matter at the earliest so that i can complete my final registration. I am not able to move further into the next steps as the site is displaying that step 5 (Making of payment) is incomplete.

I have also attached the screenshots of the deduction message from sbi bank account and also the message that is displayed on the screen regarding the payment error.

Thank you,

Yours faithfully,
Vaibhav vats dwivedy.
Contact no. [protected], [protected]