Allahabad Bank — failed transaction refund claim

Address:

rangia, 781354

On 17 may 2019 i do a transacted a amount of 2000rs in paytm but transection is faild and balance deducted from my account. transection id [protected]
Account number :[protected]
Branch : rangia
Amount : 2000
Date : 17 may 2019
i already sent a mail but they did not reply me from allahabad bank. so sir i request to you refund my amount please asap.
thank you