Allen Career Institute — not able to give allen major test on 18/2/2018

I am swati tripathi, an allen dlp student in 2017. My form number is 17801403. The test was not loading at 10 am. I called customer care number at 10 am. But they were least co-operative. They even hung up my call and told me they couldn't help me.
They told me to try again for neet test. I tried to attempt the test again. After attempting a few questions, the screen would display msg 'unfortunately the test has stopped'. Sir this way i am losing out all my major test series. I am not able to assess where i stand. If allen cannot provide support for online test mode, you should switch the mode to pen and paper based format.