Allen Career Institute — requested for online class re-access but no response.

After teliphonic conversation with mr. Ankit we had send a request mail on [protected]@allen.ac.in on 8th may but today is 14th and no such responsible reply seenn... The lsent mail words are as below...
As per telephonic conversation with mr. Ankit singh chauhan we had inquired about the process to re-attend the missed online lactures from 6 april to till the date. At the time of online lecture start date the student does not have the smartphone or laptop, because of this he were not able to attend the lactures and now he want to re-attend the all missed lactures to continue his study.

Now he is at mumbai and after completing his quarantine period he is able to continue the study with online portal so request you to please allow him to re-attend the all lectures which were he missed from 6th aplril to 8th may.
The student details are as follows..

Student name - shrikant girdhari nemiwal
Form no.[protected]
Cource - jee advances (2nd year)
Batch no. - pmas
Contact no. - [protected]

Hope you will understand the situation and kindly do the needful.