Alliance — broadband connection

I am not yet an alliance customer bt wished to be one as i understood you are the best internet service provider. Unfortunately, the experience i had even before getting the broadband connection is simply pathetic. I contacted pragati communication ([protected]) in kestopur as advised by alliance and they are not just worth it! Their behaviour is pathetic. They just don't know how to deal with customers. Are they doing a favour on me? I requested the connection premium + on the name of kuntal dutta and deposited the money as they advised but unfortunately need to wait for them to decide when they wish to provide the connection. Seriously? Yesterday they called several times to inform that they will provide the connection today. I arranged everything as i have a family member being hospitalised who is pretty serious, and stayed back home waiting for them to come. I called them as they didn't turn up and wow! To my surprise they mentioned they cant come as the guy who will provide the connection is off sick. On top of that they didnt have the courtesy to inform the customer. The man is freaking rude! Guys, pragati communication is a franchisee i guess and trust me they simply doesn't deserve to be one for a company like alliance. Please choose your partner's well!
And the guy is too personal to call my husband as my friend/brother! Just wow! What an experience a customer can have with alliance! You guys will just lose your customers!
If you wish to contact me, my number is [protected].