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Alliance Broadband Complaints & Reviews

alliancekolkata.co.in
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Updated: Apr 1, 2026
Complaints 542
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Bad 😕 It seems that Alliance Broadband has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Alliance Broadband reviews & complaints(542)

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I
Indrajit_suzzi
Apr 1, 2026
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Alliance Broadband 5 Days No Internet After Recharge TRAI Violation

I am a customer of Alliance Broadband with Customer ID [protected], residing at Buribar, Chandganj, Kumarganj, Dakshin Dinajpur, West Bengal — 733141.
I recharged my broadband connection on 27 March 2026. Since then, my internet has not been working. The PON light on my router is continuously blinking.
Steps I have already taken:
1. Called helpline[protected] multiple times — no resolution
2. Raised...
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J
jameesh
Jan 27, 2026
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Wifi not working service privider not coming last one week

Address: anakkayam post 676509 MALAPPURAM / KERALA

Hi my name is jamir kv connection no:[protected]

here by inform you that from the january 20th our wifi is not working we continuesly contacting the service provider to sort it out until today 27/01/2026 he did not come yet and wifi still not working everytime he telling i will come and fix problem now its around 7 days we cannpt use the wifi and now service privider not answering our calls...
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S
sudipta01
Dec 22, 2024
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Address: Gazinadaspur, Pandua, Hooghly, West Bengal, PIN: 712146, India.

I am a subscriber of Alliance Broadband, currently using the UTSAV 140 (3M+3M) plan, where I am supposed to receive speeds o[censored]p to 140 Mbps. However, I am consistently receiving speeds in the range of 80-90 Mbps, which is significantly lower than the promised speed. This speed is the same as I used to get on the Starter plan.

I have already checked my TP-Link router, which supports speeds up to 300 Mbps, so the issue is not on my end. I kindly request you to look into this matter and ensure I receive the speeds promised under my plan.

My Client ID is: [protected]

Please resolve this issue at the earliest.
Alliance Broadband customer support has been notified about the posted complaint.
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    D
    Danishl328
    from Kolkata, West Bengal
    Sep 18, 2023
    Sep 21, 2023
    This thread was updated on Sep 21, 2023
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    Address: World view communication, 191/A, Picnic Garden Rd, Picnic Garden, Tiljala, Kolkata, West Bengal 700039

    No Broadband connection for 2 days consecutively. No one is picking up calls, this is a frequent issues that I am facing Alliance distributor “World view Communication”. I need credit for those days without broadband. I’ve run into a complete loss as I work from home.
    Distributor details
    Raju [protected]
    Debasis. +[protected]

    I need strict action to be taken against them.
    Alliance Broadband customer support has been notified about the posted complaint.
    View replies
    Dear Sir/Mam please complaint here against any internet service provider
    Government website link => pgportal.gov.in

    => Click here to sign up => pgportal.gov.in

    => After Register Your Account and Login your Account

    => Lodge Public Grievance

    => click on I agree that my grievance does not fall in any of the above listed categories

    => Please select a Ministry/Department/State Government => Telecommunication

    => select main category broadband related

    => if no isp found in service provider list. change main category to others

    => Description

    => security code
    Reply
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      S
      Sensusmita7
      Jun 29, 2023
      Jun 30, 2023
      This thread was updated on Jun 30, 2023
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      Address: New Barrackpore, Kolkata, WB

      My internet connection is showing as limited for last 6 days. After contacting the customer care executives, someone told me that technician will come to fix this. Someone is telling that the white box is damaged and need to replace this with a wholesome amount of Rs. 1700. Someone is telling that the white box is absolutely fine and noneed to buy anything new.
      My question is till date no technician came and all are confusing simply. Who will check the connection to fix the issue ? Then who will bear the cost of last 6 days ? Alliance simply cut the connection sharp at 12 am when the recharge date is over. Then what is this play they are playing ? Shall alliance give us 6 more days as compensation?
      Please answer.
      Alliance Broadband customer support has been notified about the posted complaint.
      View replies
      Dear Sir/Mam please complaint here against any internet service provider
      Government website link => pgportal.gov.in

      => Click here to sign up => pgportal.gov.in

      => After Register Your Account and Login your Account

      => Lodge Public Grievance

      => click on I agree that my grievance does not fall in any of the above listed categories

      => Please select a Ministry/Department/State Government => Telecommunication

      => select main category broadband related

      => if no isp found in service provider list. change main category to others

      => Description

      => security code
      Reply
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        S
        Shivangi96
        from Kolkata, West Bengal
        Jun 27, 2023
        Jun 27, 2023
        This thread was updated on Jun 27, 2023
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        No help provided, no estimated time or resolution given. Haven't had proper service since last night. Paying for a service which is constantly interrupted and nobody helps. At this point the company scams their customers.
        Alliance Broadband customer support has been notified about the posted complaint.
        View replies
        Dear Sir/Mam please complaint here against any internet service provider
        Government website link => pgportal.gov.in

        => Click here to sign up => pgportal.gov.in

        => After Register Your Account and Login your Account

        => Lodge Public Grievance

        => click on I agree that my grievance does not fall in any of the above listed categories

        => Please select a Ministry/Department/State Government => Telecommunication

        => select main category broadband related

        => if no isp found in service provider list. change main category to others

        => Description

        => security code
        Reply
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          A
          Amanda Chaudhuri
          Jun 7, 2023
          Jun 9, 2023
          This thread was updated on Jun 9, 2023
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          Address: A203 Loharuka Greenchinar,Biswabangla Sarani Kolkata 700156

          I am a former customer registered under the name Bidyut Baran Chaudhuri and with a client i.d[protected] had mistakenly recharged my connection.I am continuously emailing and contacting the customer care executives and my local wifi operator but both of them are playing blame games.It is a harassment to the former customer.

          I need my money to be refunded immediately.
          Alliance Broadband customer support has been notified about the posted complaint.
          View replies
          Dear Sir/Mam please complaint here against any internet service provider
          Government website link => pgportal.gov.in

          => Click here to sign up => pgportal.gov.in

          => After Register Your Account and Login your Account

          => Lodge Public Grievance

          => click on I agree that my grievance does not fall in any of the above listed categories

          => Please select a Ministry/Department/State Government => Telecommunication

          => select main category broadband related

          => if no isp found in service provider list. change main category to others

          => Description

          => security code
          Reply
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            A
            Amanda Chaudhuri
            Jun 7, 2023
            Jun 8, 2023
            This thread was updated on Jun 8, 2023
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            Address: A203 Loharuka Greenchinar,Biswabangla sarani,kolkata 700156

            On 2nd of June I had mistakenly recharged my alliance broadband connection with Rs590 by mistake.I had left my connection six months back.My client i.d is [protected].I had contacted my local wifi operator as well as Alliance broadband customer support care several time via email and over phone still they are unable to help me out.

            it is a request to hand me over my money.
            Alliance Broadband customer support has been notified about the posted complaint.
            View replies
            Dear Sir/Mam please complaint here against any internet service provider
            Government website link => pgportal.gov.in

            => Click here to sign up => pgportal.gov.in

            => After Register Your Account and Login your Account

            => Lodge Public Grievance

            => click on I agree that my grievance does not fall in any of the above listed categories

            => Please select a Ministry/Department/State Government => Telecommunication

            => select main category broadband related

            => if no isp found in service provider list. change main category to others

            => Description

            => security code
            Reply
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              S
              Sahana1003
              May 24, 2023
              May 25, 2023
              This thread was updated on May 25, 2023
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              Address: 26, topsia road belal complex block-B Kolkata 700039

              From yesterday evening (4p.m) there is no internet connection, its more than 12 hours there is no internet connection. I have tried calling your operator but the only say that it will come it will come but then they switch off the phone. Because of this I have lot of pending work from my office
              Alliance Broadband customer support has been notified about the posted complaint.
              View replies
              Dear Sir/Mam please complaint here against any internet service provider
              Government website link => pgportal.gov.in

              => Click here to sign up => pgportal.gov.in

              => After Register Your Account and Login your Account

              => Lodge Public Grievance

              => click on I agree that my grievance does not fall in any of the above listed categories

              => Please select a Ministry/Department/State Government => Telecommunication

              => select main category broadband related

              => if no isp found in service provider list. change main category to others

              => Description

              => security code
              Reply
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                A
                Ashischettri
                from Kolkata, West Bengal
                May 19, 2023
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                Address: Kalikapur

                Speed of the internet is very slow
                Alliance Broadband customer support has been notified about the posted complaint.
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                  A
                  Avishek2000
                  May 17, 2023
                  May 18, 2023
                  This thread was updated on May 18, 2023
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                  Address: 21/42 GC BOSE SARANI RED SUN CLUB DIYA APARTMENT

                  My wifi his frequently disrupting by saying there is no internet kindly resolve your network quality
                  Alliance Broadband customer support has been notified about the posted complaint.
                  View replies
                  Dear Sir/Mam please complaint here against any internet service provider
                  Government website link => pgportal.gov.in

                  => Click here to sign up => pgportal.gov.in

                  => After Register Your Account and Login your Account

                  => Lodge Public Grievance

                  => click on I agree that my grievance does not fall in any of the above listed categories

                  => Please select a Ministry/Department/State Government => Telecommunication

                  => select main category broadband related

                  => if no isp found in service provider list. change main category to others

                  => Description

                  => security code
                  Reply
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                    A
                    Aritra Bag
                    Apr 17, 2023
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                    After new recharge no internet is coming.
                    When i go to the login page of alliance broadband it's showing your internet subscription has expired on 16.05.23 but i recharged it yesterday.
                    Alliance Broadband customer support has been notified about the posted complaint.
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                      V
                      Varin Das
                      Apr 10, 2023
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                      Some days ago I purchased a pack of network from allince broadband for my tv it was a cruise pack in that pack there were many ott platform subscriptions added like zee5, Disney + hotstar, Amazon prime vedio and many more it costed 1180 rupees when I opend the platform of ott it showed that I have not subscribed then I called to their customer service number and told them the issue but they didn't co operate .
                      I just want to say to allince broadband services please solve my problem or give me the refund of ott . This is kinda money wasteage I cannot watch any ott and my days pack is also expiring. I would say to look into this matter . Please this is a serious problem.
                      Alliance Broadband customer support has been notified about the posted complaint.
                      View replies
                      Dear Sir/Mam please complaint here against any internet service provider
                      Government website link => pgportal.gov.in

                      => Click here to sign up => pgportal.gov.in

                      => After Register Your Account and Login your Account

                      => Lodge Public Grievance

                      => click on I agree that my grievance does not fall in any of the above listed categories

                      => Please select a Ministry/Department/State Government => Telecommunication

                      => select main category broadband related

                      => if no isp found in service provider list. change main category to others

                      => Description

                      => security code
                      Reply
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                        Z
                        zareen parveen
                        Apr 6, 2023
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                        Address: 90/1 Topsia road, Kolkata-700039

                        Working too slow from past few days around sunday.
                        Please resolve it ASAP, because I am unable to do my WFH.
                        Alliance Broadband customer support has been notified about the posted complaint.
                        View replies
                        Dear Sir/Mam please complaint here against any internet service provider
                        Government website link => pgportal.gov.in

                        => Click here to sign up => pgportal.gov.in

                        => After Register Your Account and Login your Account

                        => Lodge Public Grievance

                        => click on I agree that my grievance does not fall in any of the above listed categories

                        => Please select a Ministry/Department/State Government => Telecommunication

                        => select main category broadband related

                        => if no isp found in service provider list. change main category to others

                        => Description

                        => security code
                        Reply
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                          S
                          Sampriti Maity
                          Feb 18, 2023
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                          Address: Athilagori, Contai, PIN-721401

                          I have alliance broadband past one year but I am seeing that from january 2023 the wifi network is very low sometimes it doesn't work and no internet for 2 to 3 hours. Is that correct we pay for it but why it's doesn't give the best. You should check this issues as much as possible.

                          Thank you
                          Sampriti Maity, Contai, east medinipur,
                          Alliance Broadband customer support has been notified about the posted complaint.
                          View replies
                          Dear Sir/Mam please complaint here against any internet service provider
                          Government website link => pgportal.gov.in

                          => Click here to sign up => pgportal.gov.in

                          => After Register Your Account and Login your Account

                          => Lodge Public Grievance

                          => click on I agree that my grievance does not fall in any of the above listed categories

                          => Please select a Ministry/Department/State Government => Telecommunication

                          => select main category broadband related

                          => if no isp found in service provider list. change main category to others

                          => Description

                          => security code
                          Reply
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                            S
                            Sunnyjgec09
                            Feb 16, 2023
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                            I am recharging since last two months but alliance broadband is not providing Amazon prime OTT details to me. I have registered a ticket on 10 th February to get Amazon prime credentials as per OTT package plan. But inspite of regular follow ups alliance broadband is not providing me the details and they are not providing any ETA nor any updates. Third class service.
                            I am escalating this .
                            Ticket number in alliance -AAAA-AABH-9379
                            Alliance Broadband customer support has been notified about the posted complaint.
                            View replies
                            Dear Sir/Mam please complaint here against any internet service provider
                            Government website link => pgportal.gov.in

                            => Click here to sign up => pgportal.gov.in

                            => After Register Your Account and Login your Account

                            => Lodge Public Grievance

                            => click on I agree that my grievance does not fall in any of the above listed categories

                            => Please select a Ministry/Department/State Government => Telecommunication

                            => select main category broadband related

                            => if no isp found in service provider list. change main category to others

                            => Description

                            => security code
                            Reply
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                              A
                              ArpanKar
                              from Delhi, Delhi
                              Jan 7, 2023
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                              I am in Boalia, Garia, Kolkata 84. I am facing disconnect problem everyday for last few weeks. Whenever I am calling them, they are saying it will be resolved and internet will start working for few hours. This problem specially coming at night. Their contact number is always busy in peak time and their service desk site is not working. There is no grievance contact number or email id available in their site. I have paid good amount of money initially for this connection, so cannot discontinue immediately. Their customer care is pathetic and will never share the time when they can resolve the problem. Such a pathetic experience.
                              Alliance Broadband customer support has been notified about the posted complaint.
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                                A
                                Aftabaariz
                                from Contai, West Bengal
                                Dec 31, 2022
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                                Address: West Bengal/ west bengal/contai/purba Medinipur

                                Recharged on wrong ID
                                Alliance Broadband customer support has been notified about the posted complaint.
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                                  I
                                  Ichchhe
                                  from Kolkata, West Bengal
                                  Dec 21, 2022
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                                  Address: Barisha Purba Para, Kolkata, West Bengal

                                  Almost every day I am facing the issue of the connection getting cut. Someday after 7:00 p. m. to next day 10 O'clock in the morning or may be someday after 10:00 p. m. to next day almost around the noon, the alliance connection remains disconnected. I am really disgusted now.
                                  Alliance Broadband customer support has been notified about the posted complaint.
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                                    N
                                    nayelmomin
                                    Nov 8, 2022
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                                    I recharge ₹1652 amount but my latency is very much high. I also complaint or communicated customer care but they not solve it. Alliance Broadband services very bad.
                                    Alliance Broadband customer support has been notified about the posted complaint.
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