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Alliance Broadband Complaints & Reviews

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Updated: Dec 22, 2024
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Bad 😕 It seems that Alliance Broadband has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Alliance Broadband reviews & complaints(540)

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S
sudipta01
Dec 22, 2024
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Internet speed issue on UTSAV 140 (3M+3M) plan

Address: Gazinadaspur, Pandua, Hooghly, West Bengal, PIN: 712146, India.

I am a subscriber of Alliance Broadband, currently using the UTSAV 140 (3M+3M) plan, where I am supposed to receive speeds o[censored]p to 140 Mbps. However, I am consistently receiving speeds in the range of 80-90 Mbps, which is significantly lower than the promised speed. This speed is the same as I used to get on the Starter plan.

I have already checked my TP-Link router, which supports speeds up to 300 Mbps, so the issue is not...
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D
Danishl328
from Kolkata, West Bengal
Sep 18, 2023
Sep 21, 2023
This thread was updated on Sep 21, 2023
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No Broadband connection

Address: World view communication, 191/A, Picnic Garden Rd, Picnic Garden, Tiljala, Kolkata, West Bengal 700039

No Broadband connection for 2 days consecutively. No one is picking up calls, this is a frequent issues that I am facing Alliance distributor “World view Communication”. I need credit for those days without broadband. I’ve run into a complete loss as I work from home.
Distributor details
Raju [protected]
Debasis. +[protected]

I need strict action to be taken against them....
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S
Sensusmita7
Jun 29, 2023
Jun 30, 2023
This thread was updated on Jun 30, 2023
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No internet connection for last 6 days

Address: New Barrackpore, Kolkata, WB

My internet connection is showing as limited for last 6 days. After contacting the customer care executives, someone told me that technician will come to fix this. Someone is telling that the white box is damaged and need to replace this with a wholesome amount of Rs. 1700. Someone is telling that the white box is absolutely fine and noneed to buy anything new.
My question is till date no technician came and all are confusing simply....
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Shivangi96
from Kolkata, West Bengal
Jun 27, 2023
Jun 27, 2023
This thread was updated on Jun 27, 2023
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No internet and inadequate customer service

No help provided, no estimated time or resolution given. Haven't had proper service since last night. Paying for a service which is constantly interrupted and nobody helps. At this point the company scams their customers....
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Amanda Chaudhuri
Jun 7, 2023
Jun 9, 2023
This thread was updated on Jun 9, 2023
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Refund of Money

Address: A203 Loharuka Greenchinar,Biswabangla Sarani Kolkata 700156

I am a former customer registered under the name Bidyut Baran Chaudhuri and with a client i.d[protected] had mistakenly recharged my connection.I am continuously emailing and contacting the customer care executives and my local wifi operator but both of them are playing blame games.It is a harassment to the former customer.

I need my money to be refunded immediately....
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Amanda Chaudhuri
Jun 7, 2023
Jun 8, 2023
This thread was updated on Jun 8, 2023
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Refund of my money Rs590

Address: A203 Loharuka Greenchinar,Biswabangla sarani,kolkata 700156

On 2nd of June I had mistakenly recharged my alliance broadband connection with Rs590 by mistake.I had left my connection six months back.My client i.d is [protected].I had contacted my local wifi operator as well as Alliance broadband customer support care several time via email and over phone still they are unable to help me out.

it is a request to hand me over my money....
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S
Sahana1003
May 24, 2023
May 25, 2023
This thread was updated on May 25, 2023
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No internet connection

Address: 26, topsia road belal complex block-B Kolkata 700039

From yesterday evening (4p.m) there is no internet connection, its more than 12 hours there is no internet connection. I have tried calling your operator but the only say that it will come it will come but then they switch off the phone. Because of this I have lot of pending work from my office...
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Ashischettri
from Kolkata, West Bengal
May 19, 2023
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Slow internet

Address: Kalikapur

Speed of the internet is very slow...
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Avishek2000
May 17, 2023
May 18, 2023
This thread was updated on May 18, 2023
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Wifi is disrupting frequently

Address: 21/42 GC BOSE SARANI RED SUN CLUB DIYA APARTMENT

My wifi his frequently disrupting by saying there is no internet kindly resolve your network quality...
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A
Aritra Bag
Apr 17, 2023
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No internet

After new recharge no internet is coming.
When i go to the login page of alliance broadband it's showing your internet subscription has expired on 16.05.23 but i recharged it yesterday....
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V
Varin Das
Apr 10, 2023
Apr 13, 2023
This thread was updated on Apr 13, 2023
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Ott plans not received

Some days ago I purchased a pack of network from allince broadband for my tv it was a cruise pack in that pack there were many ott platform subscriptions added like zee5, Disney + hotstar, Amazon prime vedio and many more it costed 1180 rupees when I opend the platform of ott it showed that I have not subscribed then I called to their customer service number and told them the issue but they didn't co operate .
I just want to say to...
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Z
zareen parveen
Apr 6, 2023
Apr 7, 2023
This thread was updated on Apr 7, 2023
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Poor Network

Address: 90/1 Topsia road, Kolkata-700039

Working too slow from past few days around sunday.
Please resolve it ASAP, because I am unable to do my WFH....
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Sampriti Maity
Feb 18, 2023
Feb 27, 2023
This thread was updated on Feb 27, 2023
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No internet

Address: Athilagori, Contai, PIN-721401

I have alliance broadband past one year but I am seeing that from january 2023 the wifi network is very low sometimes it doesn't work and no internet for 2 to 3 hours. Is that correct we pay for it but why it's doesn't give the best. You should check this issues as much as possible.

Thank you
Sampriti Maity, Contai, east medinipur,...
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Sunnyjgec09
Feb 16, 2023
Feb 27, 2023
This thread was updated on Feb 27, 2023
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Not providing OTT credentials

I am recharging since last two months but alliance broadband is not providing Amazon prime OTT details to me. I have registered a ticket on 10 th February to get Amazon prime credentials as per OTT package plan. But inspite of regular follow ups alliance broadband is not providing me the details and they are not providing any ETA nor any updates. Third class service.
I am escalating this .
Ticket number in alliance -AAAA-AABH-9379...
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A
ArpanKar
from Delhi, Delhi
Jan 7, 2023
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Broadband Service

I am in Boalia, Garia, Kolkata 84. I am facing disconnect problem everyday for last few weeks. Whenever I am calling them, they are saying it will be resolved and internet will start working for few hours. This problem specially coming at night. Their contact number is always busy in peak time and their service desk site is not working. There is no grievance contact number or email id available in their site. I have paid good amount of money...
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Aftabaariz
from Contai, West Bengal
Dec 31, 2022
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Recharged on wrong ID

Address: West Bengal/ west bengal/contai/purba Medinipur

Recharged on wrong ID...
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Ichchhe
from Kolkata, West Bengal
Dec 21, 2022
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I am complaining about daily connection cut.

Address: Barisha Purba Para, Kolkata, West Bengal

Almost every day I am facing the issue of the connection getting cut. Someday after 7:00 p. m. to next day 10 O'clock in the morning or may be someday after 10:00 p. m. to next day almost around the noon, the alliance connection remains disconnected. I am really disgusted now....
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N
nayelmomin
Nov 8, 2022
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Latency OR Ping High

I recharge ₹1652 amount but my latency is very much high. I also complaint or communicated customer care but they not solve it. Alliance Broadband services very bad....
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R
rajdippaul87
from Kolkata, West Bengal
Nov 4, 2022
Feb 20, 2023
This thread was updated on Feb 20, 2023
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Have not received the credentials for HOTSTAR

Address: Prateekee Abasan, Flat-C/2, 109, Ultadanga Main Road

I recharged my broadband connection (Customer ID: [protected]) yesterday[protected] with OTT ADD ON package "DELITE" at around 7:30 a.m. But I have not received the credentials for HOTSTAR till now, i.e. 3:42 p.m. on[protected]. I have contacted customer care several times but still, the matter is not resolved. Very disheartening and unprofessional incident. I have a loss of almost 2 days now for HOTSTAR. I know, after the activation the...
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AnuraagK
from Kolkata, West Bengal
Oct 8, 2022
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No Internet and excessive packet loss

It happened previously, for few months it stopped but now it has started again. Packet loss every now and then, slow internet speeds and at times no internet service at all. Kindly look into this matter. Internet is an essential part of our daily routine and if this keeps on happening at important times, then need to consider switching to some other broadband service provider.

User Id: ankitak_nl

I hope the issue...
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