Alliance Broadband Complaints & Reviews

Dear Alliance Broadband Support Team,

I am writing to formally lodge a complaint regarding the persistent issues with my broadband connection and the complete lack of effective support from your local service provider.

For the past several weeks, I have been experiencing severe connection issues related to the modem. Despite multiple attempts to get this resolved, the local service provider has failed to provide...

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I am a customer of Alliance Broadband with Customer ID [protected], residing at Buribar, Chandganj, Kumarganj, Dakshin Dinajpur, West Bengal — 733141.
I recharged my broadband connection on 27 March 2026. Since then, my internet has not been working. The PON light on my router is continuously blinking.
Steps I have already taken:
1. Called helpline[protected] multiple times — no resolution
2. Raised complaint...

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Address: anakkayam post 676509 MALAPPURAM / KERALA

Hi my name is jamir kv connection no:[protected]

here by inform you that from the january 20th our wifi is not working we continuesly contacting the service provider to sort it out until today 27/01/2026 he did not come yet and wifi still not working everytime he telling i will come and fix problem now its around 7 days we cannpt use the wifi and now service privider not answering our calls...

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What is the problem??? I live in the proper town of Cooch Behar. But still your ping issue is not resolving at all. My ping in it I checked is always 20. What is the meaning of this?? Literally I am just tired of this. Looks like you guys are showing us mercy by giving us broadband. I am sick for your excuses. Fix it quick Or else I have to think of other options....

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Address: krishangar bejikhali jugipara lane 741101

I took a new alliance lan connection. then download speed is very good but the upload speed is worst. it is 40 to 90 kbps . i am now thiking that i took a wrong decision to take alliance now please take some steps......

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I am unable to renew on line.Every time I am told that "customer not found".oa...

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My Alliance net speed is very slow for few days.Client ID [confidential] & Registered Phone no: [protected].
Package is starter of Rs. 590. I am getting download speed of 11mbps, sometimes download speed is becoming 3-4mbps also. Earlier I used to get 35-40mbps.Please resolve this slow internet speed issue as soon as possible....

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I tried to get subscription for pace and paid through Google Pay. The money got successfully paid but the wifi recharge got failed. It's more than 24 hours didn't get my money back neither the wifi us working. My customer ID is [protected]...

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The broadband in malda is very poor connection is constantly fluctuating such as in playing games like pubg the ping is okay but its lagging don't no why many of said its alliance server problem so please fix it just watch the video attached you will know what i am saying...

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I called their customer service everyday for high latency problem but they just cant fix it.. I pay for good brodband services, but its getting worse day by day......

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Address: Dumdum, Kolkata, West Bengal, 700074

Client id :[protected], raysah infotechnology service pvt ltd.

Not open the login page, complain several time but the guy 1st time told : lokking for this 2) now lunch time 3) raining 4) after 4 : pm 5) not pick up, now time 5:42 pm, same problem.
Look, service are very poor not taken as a professionally but calculate 30 days for recharge is very professionalism, give proper service to the customer...

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Address: 526196

Website: mozila

I am BALAGI D explaining about matter of alliance university ( Bangalore ) which some boys and girls are facing obstacles because of this cheap kind of girls, where I found some cheap kind of information from VBHC ( Chandapura) are as follows :-
During the period of Madhukar Angur ;- Many boys and girls are went for VBHC ( Chandapura) and staying, this cheap kind of boys and girls got the advantage for college is closed for more then...

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Address: Kolkata, West Bengal, 700099

Hi,

Yesterday around 10:00PM, I did rechardge of 767 INR for our Allicance Brodband Internet connection. The transaction was successful and Rs. 767 was deducted from my account. But till now this internet connection is being shown inactive and we are unable to use the network.

Please find below details.

1. User Name: namratab_dlc
2. Full Name: Namrata Banerjee
3. Payment Mode: Onlinebr...

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Address: Kolkata, West Bengal, 700107

Website: not coming the login page ....

I live in ruby, kasba... I am suffer frequent discinnectuon of the internet service... Atleast 1 time per day... My connection is going and also its taking around 1-2 hrs to reconnect... Plzz do some recovery in this area... Argently... Otherwise i have to disconnect the service.
Along with many other customers in this area... Along with giving bad review to other of not using this network ever...

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Address: 700059

Website: alliancekolkata.co.in

I am a regular user of alliance broad band basic basic plan - area - baguiati, local operator - feeling cable tv.

Every month they have a network outage of at least 2-3 days during which the internet does not work and they do not provide quality service / support to ensure restoration of the service within a day.

Last month my internet service was disrupted for more than 6 days and there was neither any communication...

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Address: Kolkata, West Bengal

i HAVE BEEN USING ALLIANCE BROADBAND SERVICES FOR THE PAST ONE AND A HALF YEARS NOW, ONLY OUT OF COMPULSION. THEIR SERVICES ARE INTERMITTENT THROUGHOUT THE YEAR, DURING THE MONSOON ESPECIALLY. THEY CLAIM THAT THERE IS DISRUPTION DURING THE MONSOON HOWEVER THEY HAVE DONE NOTHING ABOUT IT. I WAS IN MUMBAI FOR THE LAST 8 YEARS AND HAVE USED AT LEAST 5 DIFFERENT PROVIDERS, BUT THIS HAS NEVER HAPPENED. ALLIANCE ALSO REFUSES TO OFFER ANY...

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Address: Gazinadaspur, Pandua, Hooghly, West Bengal, PIN: 712146, India.

I am a subscriber of Alliance Broadband, currently using the UTSAV 140 (3M+3M) plan, where I am supposed to receive speeds o[censored]p to 140 Mbps. However, I am consistently receiving speeds in the range of 80-90 Mbps, which is significantly lower than the promised speed. This speed is the same as I used to get on the Starter plan.

I have already checked my TP-Link router, which supports speeds up to 300 Mbps, so the issue is not on my end. I kindly request you to look into this matter and ensure I receive the speeds promised under my plan.

My Client ID is: [protected]

Please resolve this issue at the earliest.

Alliance Broadband customer support has been notified about the posted complaint.

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Address: World view communication, 191/A, Picnic Garden Rd, Picnic Garden, Tiljala, Kolkata, West Bengal 700039

No Broadband connection for 2 days consecutively. No one is picking up calls, this is a frequent issues that I am facing Alliance distributor “World view Communication”. I need credit for those days without broadband. I’ve run into a complete loss as I work from home.
Distributor details
Raju [protected]
Debasis. +[protected]

I need strict action to be taken against them.

Alliance Broadband customer support has been notified about the posted complaint.

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dotindia

from New Delhi, Delhi

Sep 21, 2023

Dear Sir/Mam please complaint here against any internet service provider
Government website link => pgportal.gov.in

=> Click here to sign up => pgportal.gov.in

=> After Register Your Account and Login your Account

=> Lodge Public Grievance

=> click on I agree that my grievance does not fall in any of the above listed categories

=> Please select a Ministry/Department/State Government => Telecommunication

=> select main category broadband related

=> if no isp found in service provider list. change main category to others

=> Description

=> security code

Reply

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Address: New Barrackpore, Kolkata, WB

My internet connection is showing as limited for last 6 days. After contacting the customer care executives, someone told me that technician will come to fix this. Someone is telling that the white box is damaged and need to replace this with a wholesome amount of Rs. 1700. Someone is telling that the white box is absolutely fine and noneed to buy anything new.
My question is till date no technician came and all are confusing simply. Who will check the connection to fix the issue ? Then who will bear the cost of last 6 days ? Alliance simply cut the connection sharp at 12 am when the recharge date is over. Then what is this play they are playing ? Shall alliance give us 6 more days as compensation?
Please answer.

Alliance Broadband customer support has been notified about the posted complaint.

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dotindia

from New Delhi, Delhi

Jun 30, 2023

Dear Sir/Mam please complaint here against any internet service provider
Government website link => pgportal.gov.in

=> Click here to sign up => pgportal.gov.in

=> After Register Your Account and Login your Account

=> Lodge Public Grievance

=> click on I agree that my grievance does not fall in any of the above listed categories

=> Please select a Ministry/Department/State Government => Telecommunication

=> select main category broadband related

=> if no isp found in service provider list. change main category to others

=> Description

=> security code

Reply

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No help provided, no estimated time or resolution given. Haven't had proper service since last night. Paying for a service which is constantly interrupted and nobody helps. At this point the company scams their customers.

Alliance Broadband customer support has been notified about the posted complaint.

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dotindia

from New Delhi, Delhi

Jun 27, 2023

Dear Sir/Mam please complaint here against any internet service provider
Government website link => pgportal.gov.in

=> Click here to sign up => pgportal.gov.in

=> After Register Your Account and Login your Account

=> Lodge Public Grievance

=> click on I agree that my grievance does not fall in any of the above listed categories

=> Please select a Ministry/Department/State Government => Telecommunication

=> select main category broadband related

=> if no isp found in service provider list. change main category to others

=> Description

=> security code

Alliance Broadband Complaints & Reviews

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Alliance Broadband reviews & complaints(543)

Modem is not working properly

Alliance Broadband 5 Days No Internet After Recharge TRAI Violation

Wifi not working service privider not coming last one week

Ping issue

My upload speed is very low

Unable to renew online

Very slow internet speed issue

Money debited but wifi recharge failed

Ping problem

High latency problem everyday

login page not open

prostitution is going on in alliance university as well as vbhc(chandapura) bangalore

Internet is inactive even after successful online recharge

Frequent disconnection of internet service

Alliance broadband network outage issue

intermittent services and appalling customer service

Internet speed issue on UTSAV 140 (3M+3M) plan

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No Broadband connection

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No internet connection for last 6 days

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No internet and inadequate customer service

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Alliance Broadband Complaints & Reviews

File a complaint to Alliance Broadband

Alliance Broadband reviews & complaints(543)

Internet speed issue on UTSAV 140 (3M+3M) plan

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No Broadband connection

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No internet connection for last 6 days

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No internet and inadequate customer service

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