Alliance — Complaint against service provided by Alliance Broadband Kolkata

Address:

Kolkata, West Bengal

Several times complaint has been logged to service desk but no useful help has been provided yet till date. Few of the docket number for reference are 14334, 14375, 14427, 15630 and final one 21983. Either I get request time out issue most of the time, There are always 10% to 25 % packet lost. And also get 'designation host not reachable' issue that usually start at night just before happy hour and remain unconnected till morning. Since the day i have taken connection I am getting these issue, its already been almost 3 weeks and no support provided by technical team. Answer I get is 'We have already forwarded it to local", but when I ask local they respond to contact Alliance customer care. No one have physically visited the location and checked the problem yet. There can be loose connection from the point they are supplying. Please help!!