Alliance — complaint regarding internet service is barred from last more than 1 month

Address:

P-31 Nani Gopal Roychowdhury Avenue, Phillips, Kolkata -700014, Kolkata, West Bengal

From last month i. E. From 3rd august there is no internet connectivity in our home and we are facing lost of issues, we also intimated and raised complaints several times over phone & emails with customer care executive & service provider but till dates no positive response has been received from their side, about when will be our connection will get restore. For your reference complaint no: 3182 have been registered with alliance broadband on 4th august 2019. We are using alliance broadband service from last more than 1 year, previously also we faced this type of issues and had raised complaints over phone with customer care executive, although their representatives had tried to solve the issue but the problems always start again after couple of days thereafter. We already paid 4500/- for connection at start and also 580/- rental for the month august-2019 (Connection stopped - we did't used) we need your help to get our money refunded (4500+580 = 5080) and service need to be stopped permanently with the removal of connection cables from our house as we are no more interested in using this broadband service.