Alliance — Connection not provided but charges applied

Address:	Kolkata, West Bengal, 700035
Website:	alliancekolkata.co.in/new

Hi, I have an everlasting issue about the connection problem. I am a working woman and would require the internet when I am at home, but on a frequent basis I face the issue of not having access to internet. Everytime I call the disrributor either work is in progress or else as I use router may be that is not working. I really dont understand after calling them up how my router starts working fine. This has happened many a times and this issue is quite frequent now. I am an old customer of alliance and dont want to leave the connection. But please answer if I dont have the connection at the time of requirement then what is the use of it. Please help me to sort this issue as this is very annoying that I cannot contact anybody to check my internet connection when I reach home from office at night as they are not available at that point of time. This issue happens once in every week. Day before yesterday also I faced the same thing and as I had a leave yesterday I called them up several times to fix this up. As this issue is now being too much I was very irate and asked them to fix the issue as soon as possible. They reacted over call like it hardly matters to them to fix the issue. on call they replied you have to wait may be for the full day as we donont have enough workers. I replied that I have paid the monthly subscription in full now I am not getting the connection for 2 days which you will charge me. They just replied me to wait. I called them number of times and they put my call on block list to avoid picking up my call also they didnt recive my call if I cal them on landline. They have finally now provided the connection but blocked it in such a way that I am not able to get the connection through router. Now when I tried to lodge a docket so that I can verify whether they have blocked it from their part or not. They didnt take my complaint and replied that the engineer will call. But I didnt recive any call yet and already 1 day is gone now. Please help me to fight with them as they behave very badly and their customer service is pathetic.