Alliance — faulty connection

Address:

Plot No-197/A, Saheed Nagar Rd, Saheed Nagar, Bhubaneswar, Odisha 751007, Khordha, Odisha, 751010

I am a resident of odisha. I have been using alliance broadband connection since the past 6-7 months. Recently, due to the cyclone fani that hit odisha on 3rd may, 2019, all lines got disconnected and it's totally understandable. The current came back on 8th may. I called them 5 days later to ask when will the internet connection be back to normal. The guy told me that it'd take 4-5 days. I waited for 4-5 days and called them back. But the guy won't pick up my calls. Sometimes it'd show busy and at other times, he would deliberately cut the call without even picking it up. Other isps have resumed their net services. The guy who is in charge of the office isn't available at the office most of the time. I went to their office and asked them when will the connection be re-established. They said it will take another 4-5 days. It has already been the 5th day. It's just like the people over there have no concern about their customers and they do not take complaints seriously. They do however call repeatedly when it's the time for the payment to be done. It's becoming difficult to manage without internet as there are official works to be done which requires the net. They should atleast tell the proper time under which the connection would be back to normal and not false assurances like 3-4 days, 4-5 days etc.