Alliance — frequent internet problems and least urgency to solve the problem in this area

Address:

Arrah kalinagar, durgapur, Bardhaman, West Bengal, 713212

I am using alliance broadband services for more than a year now. During any little thunderstorm, internet problem occurs in our area and we call the service providers that day only but mostly they can't solve the problem even in the next day.in today's fast world if we have to wait for 2 days to solve the internet problem then i don't know what to say. Moreover, the service provider here only solve internet problems from 10 am in the morning to 5 pm in the evening. At other times, if problem occurs, he is least bothered to solve. I request alliance broadband services to please look into the matter or change the person in charge here who provides alliance internet services here.