Alliance — high ping and packet loss

Address:Rabindra Sarobar, Kolkata, Kolkata, West Bengal, 700033

So the internet connection worked for fine for years without issues, but now i am facing high ping and packet loss for couple of months. It used to appear abruptly and then after a few minutes it would resolve by itself. However from 14th of august i am facing these issues but now without any break. It stays in a bad shape. High ping all over, packet loss as well and also youtube starts buffering at 720p. Please fix this.
My user id: basak_bnc
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Dear Sir/Mam please complaint here against any internet service provider
Government website link => pgportal.gov.in

=> Click here to sign up => pgportal.gov.in

=> After Register Your Account and Login your Account

=> Lodge Public Grievance

=> click on I agree that my grievance does not fall in any of the above listed categories

=> Concerned authority of grievance

=> click on Central Government

=>select Ministry/Department => Telecommunication

=> Description

=> security code

=> submit

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    Padmapukur (Entally). P-89, C.I.T Road, Kolkata, West Bengal, India - 700014
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