Alliance — I can not use Internet

Hello,

This is Pronoy. My registered Phone number is [protected]. Client ID: [protected].

More than 20 days, I cannot use my Internet. Regarding this issue I submitted a docket on[protected]. Docket number is : AAAA-AAAN-1452. Still that docket status is Open. I waited few days ( 16 Days) and see not solved then I again submitted a new docket regarding same issue on[protected]. Docket number is AAAA-AAAO-5258 but again same result the problem not solved. Again I submitted another new docket with docket number is AAAA-AAAO-7779 on[protected]. The status of this docked is shown Closed. But my internet issue still not solved but the docket automatically closed. It is very strange to me.
On that day,[protected] My Plan was expired. That means from[protected] to[protected] I cannot use my internet. And I afraid to recharge my plan again.

Today,[protected] again I submitted a docket ( Number is : AAAA-AAAO-9419 ) regarding same issue. One executive, name Dibyendu, called me today at morning and asked what is issue. I explain everything after that he told me then Alliance Broadband cannot support me and discontinue my call. And after that I have seen the Docket Status is Hold.

I have just one question, Am I not eligible to get Alliance Broadband Services? If yes then why your support team not solve my issue. And If no then why I am not eligible to get this services?

Few minutes ago I called my local operator name is Mr. Shyamal Bhattacharjee ( His Phone number is +91 [protected] ), proprietor of Soumyadeep Cable Network, regarding this issue. He told me this issue can solve Alliance Broadband Engineers. He cannot help me.

I request you please solve my issue ASAp.

…
Thanks & Regards
Pronoy
Sr. Manager
Indus Net Technologies