Alliance — I recharged but didn't get internet for one month

I recharged of 590 but my net was very slow for day first day and and one month there no internet connection 😡 and when I ask them they said take fiber optic but now it's running I recharged this month and last month I was out for most of day that I don't get time to complin but now I'm free this month I want my money back of previous recharg and I have tay another connection now if this will not work fine then next month I will not recharged and I will complan to conssumer cort