Alliance Infrastructure Projects / Alliance Group Complaints & Reviews

I booked flat in Augustus 701 in Feb 13 2022 and due to some financial issue cancel it next day . As per the terms and conditions I should get refund with in 120 days. Even after 120 days they are not refunding my amount and saying needs to get update from account team. Being such a big reputed builder still not refunding money and not following your terms and conditions. I want my money to refund asap. Now I am too much frustrated with my decision to buy a flat with alliance group.i had the worst decision in my life and never forgot this decision.

We have request to cancel our booking for Siruseri venture, but no one is picking the phone or calling us back . we have payed 1 lakh rupees through check.

I have been waiting for the handover of the flat i booked since 3 years.

They have just charge extra as penalty without any clarification.

I'm following up and trying to sort with Leena/Dilipan but none is responding to my queries.

Alliance Galleria
Flat - Augustus - 611

Attached the screenshot of the communication.

Please sort this as soon as possible, I have been paying the home loan for very long.

We have booked a unit in the month of Sept 2019 and the promised date of handover was June 2021, later they extended it to Dec 2021 using corona as an excuse.

Now it has been March 2022 still the unit is not handed over and they are not even letting us do the interior for our unit.

CRM Team is not even turning our calls and treating us very bad even if we visit the office.

unit - A118

Project- Urbanrise Jubilee residence-Guduvanchery Chennai

My contact no. [protected]

There is an one year delay in handing over Alliance galleria residence as per RERA, When enquired about it their CRM team will block out your number and will not even respond to your mail. Worst part is i received an active follow up and communication during payment request but when i reach out to them for any updates is blank. I need refund of my money or correct details regarding my handover and CRM who respect their customers. Even after sending several escalations mail to [protected]@alliance.com, still its nothing, im sincerely hoping atleast i get justice in this forum

I had given 25, 000 for b.tech cse course due to some reasons I had canceled my admission and now I ask for refund they are not ready to return it!!! I request alliance university Bangalore to please refund my amount otherwise ur university will gets bad reviews from students & don’t spoil ur university name by doing this… so refund my money as soon as possible
Yours truly
Aditya Nawale

Sir,

I visited Padur Project (Apartments, Survey no: 451/1, Padur Village, Old Mahabalipuram Rd, beside The Gem Grove, Chennai, Tamil Nadu 603103) o[censored]rbanrise, Chennai by reference through Mr. Swaroopan o[censored]rbanrise, on 26.1.2021.

The sales team, Mr.Moses, Sales person, and Mr. Dharmendar, Sales officer, forced me to pay Rs.one lac as token advance though I told I didn't have money, and at last they made me to pay Rs.40000 (credit card payment) as token advance against flat no.H1115 in Padur, Project. The very next day, I informed them to cancel the booking due to personal reasons, and requested to repay Rs.40000/-. I have several times requested Mr.Moses and Mr.Dharmerder through whatsapp and personal calls. Later they informed me that I should write to Mr.Sivasankar, CRM in Kotturpuram office, chennai, who can only process my refund request. As the CRM didn't respond to me email, dated 5.2.2021 (sivashankar.[protected]@urbanrise.in) I managed to talk to him over phone. But the CRM told he didn't have any papers forwarded from Sales office and approach Sales team again requesting them to send the approval for cancellation. As per his guidance I wrote a detailed letter to Mr. Dharmendar, through Mr. Moses, email id (on 6.2.2021 @mosesraja.[protected]@urbanrise.in as Mr. Dharmender refused to give me either his phone number or email id). All my efforts all these days around 100 days, Sales team didn't respond to my calls.

Again I met Mr. Sivashanakar and Mr. Vignesh of CRM team and they assured me that they would approach the Sales Team and get the approval. But it seems the Sales Team don't respond to their request too, and so the CRM is now asking me to get the approval from Sales Team., else refund process won't be initiated by them.

I regret to say that shuttling the customers from CRM to Sales Team and back is totally unfair, on the part o[censored]rbanrise. Moreover the sales team have never booked the flat H1115 in my name but collected the token advance of Rs.40000/-, never gave a receipt for the amount paid too, even after my cancellation of booking, don't bother to intimate the same to CRM, to process my refund request, also.

Since
i) Urbanrise just collected the amount of Rs.40000/-
ii) never took any initiative to book the flat H1115 in my name
iii) booked the same flat H1115 in just a couple of days to another person by collecting Rs.1 lakh.
iv) since its almost 100 days over (from 26.1.21)

I request the competent authority to look into the matter, instruct the Sales Team to send the approval if any to CRM, and refund me within one week, the full amount of Rs.40000/-, paid to Urbanrise on 26.1.2021.

[redacted]
[redacted]

I purchased a plot from project utbanize for 785 sq ft in dec. Plot no 266. When I applied for patta m getting for only 656 sq ft. I spoke to CRM chitra no response. I wrote to ur mail I'd no response.
This morning i spoke to another lady on ur cm care number no help.
M trying to reach poorni she s not answering the call. Is there anybody who is actually responsible?

I purchased Villa No 562 from Alliance in phase 2 during mid of July. During the time I booked 562 sales guys (Dinesh & Pravin) & CRM(Princy) promised that Villa will be handed over during December 2020 (Saying this they have already collected 90% of the fund during September itself but my property is at the same stage which was at during the booking so 0% improvement until today)
For this they gave me a reason as Covid (I did booking during Covid only and they promised December handover) still I accepted it professionally

I approached them for Villa swapping from 562 to 454 accepting the GST charges (5%) but I didn't got any proper response and they told me there will be a huge amount charged for villa swapping. When I asked why but sales guys spoke rudely and even CRM(Princy) played with us for 15 days saying swapping done and she called us yesterday and informed that she couldnt book 454 for us and some times she spoke rudely when we asked for update.

Already phase 1 people registered complaints regarding the alliance rude behavior, construction & water quality in google review, I raised a concern regarding this but CRM people convinced me and I agreed because I have already paid 90% and dont want to take risk.

Now my concern is just for a villa swapping they are speaking this much rude and not keeping their promises, In future staying under their maintenance and in their locality looks dangerous to me, I told them to cancel my booking and refund entire amount.
I have to fight with them for the refund looks like because they wont give easily and will speak rudely, otherwise I have to approach legally to get back my money.

Based on my experience they will give importance to new buyers but not to the existing buyers.

Dear sir, i have made the home booking in alliance group in jameen pallavaram alliance galaria project on last year nov 2019 and paid rupees 1 lac by card swipe condition to refund 100% if any cancellation before agreement sign off. Later in the month of feb2020 i have cancelled my booking due to my personal reason and requested them to repay my booking amount 100% as per the initial booking.

Subsequently their crm team also confirmed by email for refunding my amount 100% by 90 days time before apr20.

As of now almost 4 months over they have not refunded my money and no proper commitment from their side and no reply.

They already resumed their office post lock down on last month may20 and not taking any action on my request.

I have sent the continues followup emails but no response from their side.

I request your support to get my refund from them.

I am not sure if writing an email here will help. Booked a property in galleria residences in 2017. Sales team assured delivery is dec 2018 (I have emails stating october 2018) and also gave a pre_emi offer validating interest waiver till dec 2018. At time of signing agreement, after making booking amount of 10 lakhs, they claim it is interest subvention and not waiver and till date i. E. May 2020 they have not delivered property. They have collected money upfront 90% a year and a half back and the customer support always give false promises, they dont confirm anything on email.
Facebook customer support, no use
Writing to bangalore & chennai team - no support except for false promises again and again
Writing to board of directors - not accessible
Writing to their investors - no support
Large companies like this have shameful support systems and no transparency of line of operations.

I am reachable at [protected]. My guess is that this complaint will be closed saying i am not accessible by phone.

Hi all,

I booked one unit at thirumazisai project on 16th september. And due to financial crisis, i have asked for advance refund as part of cancellation procedure on 9th october along with sending cancellation mail.
As per thier process, they said it will take 45 days of time to settle. But until now i have not received my refund. It is almost 80 days.
I am not supportive for refund process from the sales person. Even the crm is not responding well to my grievance raised.
I don't find any proper chanel to escalate this issue.
Does any one knows their higher end officials to make a complaint. Please share their mail id. I am finding difficult to find out their higher officials mail id.

Dear sir,

I'm arun.

I have given rs.25k for eoi (Express of interest) on their upcoming siruseri project in alliance at may 2019.

Not sure how they are collecting money from us without getting proper approvals (Rera etc..) from government.

Due to some fake promise from sales person and other reasons i have asked them to cancel eoi - refund amount immediately as promised.

No proper response from them for even cancellation process.

Kindly help us to get our money fully refunded within 15 days.

Note:- alliance team promised if we don't like this project we will refund eoi full amount immediately.

Dear sir

I'm anand i book flat in alliance project omr padur
On february, i have payed rs.50000/- as advance payment for studio apartment due my personal reasons i cancelled the flat and ask for refund, they told me that u will only rd.30000 refund, rs.20000 will not get back, it it's my fault i accept it but still now i'm asking no response from them, im sending mail every day but no response from them, kindly help to the refund amount.

My name is hariharan m. I had previously booked an apartment in kelambakkam and had paid 50, 000 in advance in the month of june 2018 due to personal reasons i had to cancel the booking. Till now no refund procedure has been processed. Crm doesnot reply to my mail anymore. Worst client service ever. They never responds to emails or phone and if at all if some one picks up the call. They say that they will see if they can process refund

I paid advance rs.3 lakhs to alliance for booking villa in their humming garden, kelambakkam. Requested for east facing villa. Till 6 months there was no response and then they informed that the approval is for villa with more land space and have to pay another 20 lakhs more. We cancelled the booking, since there is change in the specification from alliance. They have returned 2.5 lakhs, but holding rs.50, 000 towards cancellation charges. For no fault o[censored]s, alliance is penalising us. Pl. Inform way forward.

Srinivasan r
Mb: [protected]
Mail: [protected]@yahoo.com

We have booked the house this year in march, they quoted 79 lakh for 3bhk independent villa, after 6 months they are informing us that government have not approved them for 320 villas but 280, so have to increase the land and we need to pay 14 lakh more. We decided to cancel the house and they said they will return the money max by november end.

Still we have not got our money back. They are cheating the customers by telling wrong information and not replying to emails on time as well.

Someone really need to look into their credibility. I find them cheaters.

I had booked the flat in 2012 in opal block and yet to get my handover. It was promised in 2014 and getting dragged till now. The so called "relationship manager" - ruby appears to be the fresher and is least bothered about these concerns.

The monetary and mental stress that's causing in these delays are joke to these builders. The so called "relationship manager" giggles everytime i ask on the status each saturday and gives sarcastic statement of pending with government officials for completion certificate since last april. Even over 100 mails enquiring on balance amount i am yet to receive the status.

Is this the way to respond when the client is desperate on hand over????

Is there any complaints handling division???

I have 2 complaints to state finally

1. Delayed handover
2. Lethargic response of the so called "relationship manager"

Dear all,

I had booked a villa in humming gardens early this year and was assured that the construction will begin in april 2016 and the hand over will be done in june 2017. However since april there was not much progress and every time i call up and visit i have been given various reasons from different staffs, which clearly indicated that there was no transparency.

I had requested to cancel my booking but then i was convinced to hold on and in the end.. Last month i got to know that they just got the dtcp approval and as a result the floor plans have modified making me to pay 13 to 15 lakh addition to what was proposed.

I made a request to cancel the booking and was told that it will take upt to 120 days to process the cancellation of the booking. They don't pay interest for this processing period...

Please think well before you make a choice.

Today i happened to visit orchid springs site of alliance, i was thrilled with the location as it just took five minutes from
Annanagar thirumangalam junction.
- their design reminded me of singapore, elegant with more open space
- lake view was amazing and i was surprised such a big and clean lake within corporation limits of chennai.
- 50, 000 sft clubhouse international standard, seems to be the biggest in chennai.
- it was so nice to see resident enjoying outdoor sport facility like tennis court, cricket net practise pitch,
- awesome wind flow which created w excellent airflow among the residences
- earlier i knew that this project was delayed but today when i visited the project i understood that “late comes with latest”