Alliance — internet not working

Address:

10 mile Kalimpong, Darjeeling, West Bengal, 734301

Hello there!
My internet is no working for the last month and i have subscribed for two connection.
One connection was not working for a month and now my home connection has also stop working for the past weeks. I had requested to the local operators also but it seems to me that they are no much serious about the services.
I am really really unsatisfied with the connection now. No wonder why i opted for the alliance broadband.
I would b pleased if there would b support from the other end.