Alliance — no internet access

Address:

Kolkata, West Bengal

There internet connection is horrible works for an hour and then its dead for 5 - 6 hours. We never got a stable connection since the time it has been installed. The customer care will always say its a local issue n the local provider will contact us and fix it. The customer care people are useless, everytime we call n select the option for english we always end up speaking with someone in bengali, they are unprofessional, very rude and sound very sleepy or irritated everytime you speak. We never get a callback as they promise, not at all helpful. And they can never give us any estimate time as how long we will be without internet or how long could the so called local provider fix the fault. Overall we regret choosing them as our services provider