Alliance — not getting connection since 3 months
Kolkata, Kolkata District, West Bengal, India
Sosoni19 on Dec 10, 2018
I am using alliance broadband connection since 7yrs. But around september 2018 suddenly my connection stopped working, when i contacted alliance customer care they told me that there is problem in their switch, which will get resolve in 3-4 days. But after 10days also the problem didn't got resolved. So i again contacted them but this time my connection subscription had expired, so they didn't logged my complain and asked me to renew my subscription, so that i can register a complain. And as they said i renewed it. After that they registered my complain but again no action was taken to resolve it. After multiple calls also, they just keep saying that this will get resolve soon. After one month the subscription got expired again, but still the issue was not resolved, and i was waiting that may be it will be resolved in some days. And now it has been almost more than 3months, they had not taken any action and when i am trying to log a complain they are again saying that your connection is in expired state and they will not register a complain until i renew my subscription. Previously i renewed, but still they didn't resolve it, now if i again renew it, my money will again get wasted, as the connection is still not working. Because if connection is ok, then after service expires, user gets a service expired message in the login page. But since the connection is still not working, the login page is not opening, so i requested them to first fix my problem first, then i will renew my subscription, but they told me that, you need to talk to franchise to resolve your problem, and when i talked to the franchise people they asked to log complain in alliance customer support. After so many request to both the offices they are not taking any action and harassing me that go and find another connection, we will not provide you the connection. Please have a look at my problem and please resolve it as soon as possible.
[Dec 10, 2018] Alliance Broadband customer support has been notified about the posted complaint.
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