Alliance — not getting internet service

Address:712248

My alliance broadband not getting internet even if i had paid the amount time to time. This problem is not for the first time this happen 15 days in a month if this happen like this then i am sorry that i had to quit groom the alliance services and i had to choose some other services for better services i hope that you will take this seriously so please repair the services so that i can finish my work on time
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Accidentally my router was disturbing last night, so I tried to connect the Internet cable to my pc port..I put all the ip adress in the correct field ..and when I tried to login, the page says mac miss match..what should I do now?

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    Alliance Broadband Phone
    +91 33 7100 2000
    Alliance Broadband Address
    Padmapukur (Entally). P-89, C.I.T Road, Kolkata, West Bengal, India - 700014
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