| Address: | Kolkata, West Bengal |
I have subscribed to the company's rs 590 internet plan for 30 days at speed of 20-25 mbps. But the internet download speed hardly reaches 2 or 3 mbps.
When i contacted the distributor in my area he said that by 20 - 25 mbps they mean the upload speed and the download speed will be about 1/4th of the upload speed. Agreed on this i didn't lodged a complaint here. But now for the past week my internet speed is about 0.5 mbps and even upload speed is 4-5 mbps. I tried to contact the distributor but his phone no. Was out of network coverage and even the company's official toll-free no and also the phone no of the registered office in kolkata are replying automatically "the no you are trying to reach is currently busy". And even jago grahak jago's contact no was unreachable. So i am not able to perform my daily tasks of online classes, study materials provided online on different sites and also the infotainment websites are buffering for about 2 minutes and then play just about 15 second and then again start buffering. I even tweeted about this on twitter but no reply from their side. And i even saw many other people tweeting about the same issue but the company doesn't care about these.
So it is a humble request to the indian consumer complaints forum to kindly look into the matter and help resolve it.
Below are some of the screenshots i have taken about the internet speed being provided at different times and on different websites.
Was this information helpful? | 
Post your Comment