Alliance — not resolving internet connection problem

Address:

700064

Yesterday morning 8.5.17 i complained for not getting net connection at 9.37 a. M with docket no. 7247. From that time to till now i called several times to their customer care - every times they said that it will solved by local service provider - who was already informed by them. That local fellow named manas not bothered to pick up the phone.
I am doing online jobs - so who will compensate my loss?
Is it the service you people provide for customers?