Alliance — Not resolving network issue

Address:	743222
Website:	alliance broadband home page

I am using alliance broadband and for last few days it is not working. I am following up continuously, but though they dont resolve it. Whenever i am calling, customer care always saying we have notified hub and local operator and requesting me to wait for sometimes. But thik look never ending problem and very annoying to deal with alliance customer care. And as far i know neither they are going to extended my service or return my money back. Hence request forum to take action against them and help me. Thanks!
Regards,
Soumya dey