Alliance — Ping loss & worst service

Address:

711110

I am saikat samadder, from santragachi, howrah. User name is - ss28_ste.
Here i've attached some picture of my ping status. I ping on 172.18.16.1 everytime. I faced that problem from last month. My internet package was expired last month but that problem did not resolved. Now in this month i've been facing the same problem from last 2 weeks. Everytime your tech support told me that "problem will be solved within 24 hrs" but it did not happen. I'm just tired of calling & raise a complain everyday for it at customer care. Now you told me what should i do?