Alliance — Poor customer care

Address:

Kolkata, West Bengal, 700028

It's a pity to have a poor customer care service. Whenever, i'm not getting any network and calling up customer care. They have common solution process every time as below:
1. Disconnect the line from router and connect it directly
2. Configure the ip address
3. Ping twice with two different addresses(Mine & main server)
4. All in vein, and by these processes they have showed their efficiency.. Now they would inform local operator, where as local operator used to say they did not get any complain from the customer care