Alliance — poor internet service

Address:	Kolkata, West Bengal, 700099
Website:	alliancebroadband.co.in

Issue 1 - we were having problems with the speed and after much discussion with the phone representative and our local service provider (Dolon communication, mukundapur area) we changed our wifi router recently. Because they said the problem was with the router and not internet service. After changing the router, the problem persists but it has taken another form. Almost every other day there is no connection and the login page doesn't appear. So, that's a huge loss for us in terms of money, time and work that depends on internet. I don't believe we have to call you every other day to fix the problem. This is not the service we are paying for. Sometimes broadband phone representatives say that the problem is with the local service provider and dolon communications says that the problem is with broadband alliance. So, no one takes the ownership but keeps blaming the other. Meanwhile customers suffer.
Issue 2 - few days after issue 1 as mentioned above, one of their engineers came and charged rs.500/- to fix the issue which is not right. Why do i have to pay for their fault?
Issue 3 - after that incident today we are facing the same problem. The log in page is not appearing. I fail to understand why we must face so many problems. We are paying rs. 1000/- a month for the service and out of 30 days, 5-6 days of service is always interrupted. Isn't it a big loss for us? Where we pay for 30 days and they give us service for 24-25 days. Sounds pretty unfair for people like us.
I request you to look into the matter seriously and resolve it if possible. Otherwise we are already planning to change our internet service provider who can give better service than theirs. We will be looking forward to your reply.