Alliance — Regarding local service provider (lsp)

My first complaint is that, why don't you investigate pre-requisites for the local service provider? like whether the lsp has the proper infrastructure or not like 24 hrs supply.
Many a times i have observed that, there is no connection at my house, when i contact the lsp, he says there is no electricity. is it my fault that there is no electricity?? why don't the lsp keeps an inverter in order to have 24 power supply??
We are paying for 24*30 hrs=720hrs. i have estimated that in a month on an average 1hr connection is cut down, whether is due to lsp infrastructure or any reason, so it is almost 30hrs. that is we are paying for 30 days but getting connection for 28 days..