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Alliance — Regarding slow speed after upgrading the internet line also

Hi, I am facing slow internet many times but I did not complaint but this minty I faced a lot.so..the thing is I do recharge starter pack but when I use zoom or downloading some files it gives very slow speed like 10-20 all and average that also after 5-6 pings.thats actually hampering my work. I need the permanent solution otherwise I have to think about alternative. The think I don't that much speed based on my package
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    Alliance Broadband Phone
    +91 33 7100 2000
    Alliance Broadband Address
    Padmapukur (Entally). P-89, C.I.T Road, Kolkata, West Bengal, India - 700014
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