Alliance — Slow Speed | |||
My user id is [protected], I have a prime package and download speed should be 720Kbps, I am getting 0.67Mbps, which is equal; to 0.67*8= 516Kbps, which is much less than which I should get. This is happening almost a month and Alliance does not bother to check methodically. Alliance has incompetent technicians, does not know much about the networking technology and cannot determine why the speed is always fluctuating, I am really fed up with this connection, people are so corrupted here, the person from where I got the connection (alliance distributor in our area) also not cooperative and behaves rudely today while I ask for an explanation/resolution for slow speed of my internet, can anyone give me a justice here? Was this information helpful? | |||
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Alliance Broadband customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Aliiance service is very poor, I must say
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Reply
The line is still slow, in DAP, download speed is 82.1 kbps, but in normal browser it is 78 kbps, both are low with respect to promised speed, I should get 87kbps least as 87*8=696 kbps, my package is 700kbps, so there is an issue, today Alliance technician again take computer remotely, unable to resolve the issue, a technican before 2 weeks came to my house and unable to find out the issue, even though he was using his own company laptop, the speed issue was still there, so sorry to say, the incompetent technicians/line engineers unable to resolve the issue, not only this, shows attitude in the call, it looks like they are providing the service free of cost and trying to fob me off, this is not at all acceptable.
The line is still slow, in DAP, download speed is 82.1 kbps, but in normal browser it is 78 kbps, both are low with respect to promised speed, I should get 87kbps least as 87*8=696 kbps, my package is 700kbps, so there is an issue, today Alliance technician again take computer remotely, unable to resolve the issue, a technican before 2 weeks came to my house and unable to find out the issue, even though he was using his own company laptop, the speed issue was still there, so sorry to say, the incompetent technicians/line engineers unable to resolve the issue, not only this, shows attitude in the call, it looks like they are providing the service free of cost and trying to fob me off, this is not at all acceptable.
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