Alliance — Very poor internet service with unwilling support

Address:

700097

I had taken an internet connection from alliance broadband through local cable tv operator ezyvision in ia block, salt lake, kolkata, with the hope that they will provide reliable internet service. The speed to their internet connection was good. However, just a after installation, it drizzled a bit and the connection showed its ugly face. Data transmission became extremely slow, with intermittent disconnection. The technical support personnel blamed my new dlink router for the problem and asked me to connect directly to pc. When that too did not solve the problem, they asked me to wait for a few hours for the problem to solve. It did solve the next day, when the sun was shinning brightly. This kept on continuing and even the local cable franchisee kept on blaming my router. They even said that their internet connection was meant to be used directly on pc and not through router. I tried to reason with them that how could it work smoothly when it was not drizzling, but they stuck to their point. Then, one day it rained a lot and the connection stopped working for more than 2 days. The customer care asked me to wait for a few days for service to return to normalcy! Sensing great trouble, i decided to call it quit.

The local franchisee personnel were very rude and did not feel it necessary to provide continuous, uninterrupted internet service. They did not feel that some of the users are heavily dependent on internet service. They think that once they receive the payment for a particular month, it is up to them to maintain the standard and / or continuity of service. I have given 1 mark for connection reliability and service & support, because there is no option for awarding 0 marks in any field.

I shall advice everyone not to subscribe to alliance broadband internet service.