Amar Chitra Katha — Order placed but not shipped for order number 25002

I have placed order number 25002. It is now more than 10 days and the order is neither shipped nor I am provided any update as yet
No response to email sent 4 days ago to customer care email mentioned. The WhatsApp shown phone number is always switched off and the customer care chat with agent is in not available now status
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    Amar Chitra Katha Phone
    +91 22 4049 7435
    +91 22 4049 7417
    Amar Chitra Katha Address
    India
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