Amazon — 5 undelivered beauty products worth 1.7k

Address:

Pune, 411057

Order #[protected] placed on 4th sep reflects delivered to customer dt 7th sep. Amazon cust care notified on 8th sep about the erroneous update. So far have not received any update on package status nor received call from senior as requested
Since this is 4th such instance in past 5 months i have rejected refund untill the cause and corrective action is known.
Refund rejection also stems from fact that these products are brought at sp price on the sp. Date and refund does not help get them at. Same price again.

So far have not received any updates on below points;
1. Where is the package exactly and req. To deliver it in next 24 hrs since it shows delivered or confirm exactly when it will be delivered.
2. Exact action initiated to resolve the recurring delivery issue since customer complaints have not yielded any resolution
3. Compensate for the repeated challenges faced and time spent on issue resolution by customer