[Resolved]  Amazon India — issue of receiving wrong items and lack of resolution

Address:Gyan Khand II, Indirapuram

Introduction: I have been a customer of Amazon for quite some time, but unfortunately, my recent experiences have been far from satisfactory. Despite multiple attempts to address the issue, I have received the wrong item and placed replaced request too, with no resolution in sight.

Details of the Problem: On 10 April I have received items (One Iron Stick) that were completely different from what I had ordered (Bubble Wrap). Despite promptly reporting these errors to customer service, the wrong items have not been picked up for return or exchange. When Pick up Guy came up with the original product and same time for wrong item picked up. Pick up agent not ready to for the pick up and delivered right order. And he returned the product mentioned resident not accepted the product. This process taken 2-3 times and several times reported to customer care, no solution since so far. Feeling helpless.

Communication with the Company: My interactions with the customer service team have been disappointing, to say the least. While they initially seemed understanding, there has been a lack of follow-through on their part. Despite assurances that the issue would be resolved, no concrete steps have been taken.

Impact on Me: The repeated delivery of incorrect items has caused significant inconvenience and frustration. Not only have I wasted time and effort in reporting the problem, but I have also incurred financial losses due to not receiving the items I actually ordered.

Conclusion: In conclusion, my experience with Amazon has been extremely disappointing. The persistent issue of receiving wrong items, coupled with the lack of resolution and communication.
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Apr 15, 2024
Complaint marked as Resolved 
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