| Address: | 1041 Near icon valley misba nagar msk mill gulbarga |
| Website: | www.amazon.in |
Hello Team,
My name is Sameer Ahmed and unfortunately got scammed by your support agent username Smrip , the one who is supposed to resolve the issues are the trustless thieves here
i have been contacting them for support since last 2weeks and no one from your team is resolving the issue.
my registered phone number with Amazon is [protected]and the email address is [protected]@gmail.comAmazon corporate gift card code - [protected], INR 1500/-
I redeemed my card in my amazon app, while trying to pay electricity bill
i saw there is a slight change in the email [protected]@gmail.com which was automatically showing in amazon app
so i immediately called the customer support on 15-nov-2022 around 9:30 PM IST
reached customer support agent ID- SMRIP, i explained to him there is an additional alphabet showing in email in my amazon account, it came from nowhere in my app.The customer agent clearly told me it's the Amazon Application issue and automatically the app has created a SHELL account /duplicate account [protected]@gmail.comof my original email.
I verified in Gmail the same and email account was not existing there too so the SHELL email is almost similar to actual email but with an additional alphabet A is added by your application issue .so he informed me he will edit and make it back to my email address and money will be in my amazon pay [protected]@gmail.com ,
i believed him and he disconnected the call.
The very next fraction of second he changed the SHELL ACCOUNT details from my email to Another email address and username, password i could see the changes on my sign on screen and I captured it immediately. now my voucher 1500/- is into a random account which was created by your Application which is your mistake
and next your agent is misusing the customer's data visibility and he did a fraud and he took over the account and made it his personal & my money is gone now because of Amazon app programming issues and a scamming support agent of your own team .
i see he has changed the SHELL account [protected]@gmail.com to username - Shivangi, and email address [protected]@gmail.com
i am contacting amazon support everyday multiple times since last 11days, no one helping is me out, i have spoken to 20+ agents and the sheer disappointment half of them don't even log the records of customer contacting history or the issue, i have been tagging on twitter as well for support the social media team is more hopeless and worst they share a link which is valid for one hour and it has very few options where my issue isn't listed and a survey link which is totally fooling me around .
i'm tired of talking to your untrusty support agents where i have to repeat myself on every call same issue and it ends in listening the same lines we have escalated which is sheer lie nobody cares no one has resolved no one has reached back, i have not got a call from amazon escalation team at allthere is a reference ticket as well **4706**
Total disappointment is what I have been facing for the last 2 weeks everyday, i need my money and i didn't expect Amazon to be this pathetic in service and security you've dumbest support agents who don't resolve issue & can't even understand issue in one time' customer has to repeat and repeat 100 times and also you've fraud agents inside your own office who are taking advantage of customer's data visibility!! stealing money* and few agents don't even log customer call records and history
adding to this the worst weak programming team ever i have seen in ecommerce apps who can't even fix bugs and their script creates shell accounts of original user accounts which is terrifying and giving hard time to customers.
these are few names of agents i already spoken they're unhelpful, they didn't fix my issue
MeghanaAnjalinaAnkitShaukhanifurqan RukaiyaLobeshNiteshMushaidvijaySanjayKuntanShoma (most dumb & irritating ) and disconnected, didn't even call back.
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