Company Name: Amazon India
Order ID:[protected]
Product: WZATCO Yuva Go Plus, 1080P Native Smart Android Projector
Refund Amount: ₹8, 490.00
Complaint Details:
I am filing a formal complaint against Amazon India regarding severe logistics negligence and unfair trade practices that are preventing me from returning an item within its stipulated return window.
The sequence of events is as follows:
July 4, 2026: I successfully initiated a return request for the aforementioned projector.
July 5, 2026: The Amazon delivery executive arrived at my residence in Wakad, Pune, and physically collected the packaged product. However, he failed to scan the item properly. Shortly after, the Amazon app incorrectly updated the status to "Pickup Failed, " stating that I (the consumer) had requested a cancellation. I never requested this.
July 6 - July 7, 2026: I tracked down the delivery executive to confront him about the false update. Realizing he had been caught, he privately returned to my residence on the evening of July 7th and handed the product back to me.
Present Issue: I immediately contacted Amazon Customer Care to raise a fresh return request. However, they refused, stating that an "internal investigation" is active and that my account is locked from initiating a new return.
Amazon has emailed me stating that they will provide a resolution by July 14, 2026. This is a deceptive tactic, as July 14th is the exact final day of my return window. They are intentionally delaying the process with internal investigations to push me past the return deadline, effectively trapping me with an unwanted item and withholding my refund of ₹8, 490.00.
Resolution Sought:
I demand that Amazon India immediately authorize a manual return pickup from their backend before the return window expires and process my full refund of ₹8, 490.00 to the original payment method without further delay
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