Amazon — amazon initiated refund

Address:	Living space unit 3 near seetha circle srinivasanagar, 560050
Website:	Amazon.in

A refund of 485 was initiated by the Amazon on 8 Jan 2020 but I didn't receive the amount till today
When asked about this to the customer service they stated the amount is with the bank you paid
I need my amount back as soon as possible . kindly I request you to take action against it quickly
The reference id provided by the Amazon is 848404
The refund should have been received by now also I request you to let me know the status of the refund