Amazon — amount debited but order didn't received

Address:

VILL-KATANIGAON, PO-THELAMARA, PS-THELAMARA, Sonitpur, Assam, 784149

Sir,
With due respect and humble submission, I have the honour to inform you that on 25/01/2020 I was shopping at online Amazon, an amount of Rs 30400/- via Debit card EMI. I approved the transaction via Internet banking. After approved the transaction for 12 months EMI, Amazon shown payment failed.
Subsequently, a loan account opened for the same bearing LOAN Account no-[protected] .
Further, I contacted to Amazon service centre and they informed me that the payment process failed and the payment didn't received at their end and couldnt placed the order.
Further, I visited my branch (Telegaon 07435)but the branch manager and the staff confirmed me that the amount credited to Amazon Pooling Account.
Unfortunately, the bank deducted the 1st EMI today on[protected] for which order I didnt received
The Amazon order ID #[protected] dtd[protected]
I contacted the Amazon customer Service centre but they confirmed they didnot received the money.