Amazon — Amount not refunded

Address:	500027
Website:	www.amazon.in

Dear Amazon


Kindly help me in this issue as i have purchased i phone 4S white 16 GB and i paid by cash on delivery, but the product is over heating while charging and also when i talk, i have returned the phone to amazon, again they replace me another for that also same problem was came, again i contacted the amazon team that they told that there is not pick up facility for this u have to send the parcel to our address, and we will be refund the amount Rs.19, 938 by cheque, but till today no reply from amazon, i was out of station for 3 months, so that i have not replied for the same, but what about my amount its not a small amount for which i can leave its Rs. 19, 938/-
kindly help me in claiming the amount by cheque or by gift card, u can cut the transport charges and shipping charges.

Kindly revert on the same asap waiting for ur precise reply on the same,

I am attaching the mail copy of A-to-z Guarantee Program which i got.